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OPERATIONS
Good Hotel gains 10 extra hours a week with Mews
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This case study hasn't been verified by Good Hotel yet
London's floating hotel thrives with Mews, a cloud-native PMS that supports them in their premium hospitality mission.
Why it matters:
When it came to choosing a PMS, Good Hotel looked for tech that matched their innovative spirit. Their old system was clunky - even the simplest tasks took too long, and many still had to be done manually.
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With Mews, they found the opposite: simple, intuitive software that works for staff, finance and guests alike.
Top 3 Core Objectives:
Good Hotel wanted a modern PMS that could simplify operations, reduce manual work, and provide an intuitive experience for staff, finance, and guests, matching their innovative and mission-driven approach.
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Streamline operations: Simplify daily tasks and reduce manual work for staff and finance teams, creating faster, more efficient, and error-free operations.
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Enhance payment security: Ensure secure, reliable financial processes that minimize payment fraud and protect both guests and the business.
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Improve guest experience: Provide a seamless and intuitive experience for guests while enabling staff to focus on personalized service and meaningful engagement.
Innovators Mentioned
Good Hotel
Mews
MZ
Maurizio Zaccagnino
The hotelier hasn't yet verified the case study.
Hotel Operations Manager
Good Hotel
"Changing to Mews has allowed us to start thinking bigger and be more ambitious. We spend more time focusing on our customers and our internal training, instead of spending hours on paperwork."
Maurizio Zaccagnino
Hotel Operations Manager
👍 Hotel Operations Manager
Maurizio Zaccagnino
said that Mews reduced administrative tasks, allowing the team to focus on guest experience, staff development, and pursuing bigger goals.:
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"Changing to Mews has allowed us to start thinking bigger and be more ambitious. We spend more time focusing on our customers and our internal training, instead of spending hours on paperwork."
⚖️ The selection process:
During their research process, Maurizio Zaccagnino
evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:
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Hotel Operations Manager Maurizio Zaccagnino said, about their decision: "What we enjoy the most? Automation, without any doubt. We're also impressed by the immense productivity savings, both in our front and back office."
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The results:
By implementing Mews, Good Hotel transformed operations, improved payment security, and elevated the guest experience, enabling staff to focus on meaningful hospitality while reducing manual workload.
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10h saved per week, previously spent on admin and back-office work
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60% reduction in credit card fraud cases, thanks to Mews Payments
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10% of guests buy upsells during online check-in
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