Hotel Oderberger empowers its staff with Mews

OPERATIONS

Nestled in a transformed 1902 bathhouse in Berlin, Hotel Oderberger is redefining boutique hospitality by marrying heritage charm with seamless, modern service, all powered by smart technology

Why it matters: In today’s hospitality world, guest expectations go beyond beautiful spaces; they demand speed, convenience, and sustainability. Legacy systems often bog down staff, hinder guest interactions, and undermine a hotel’s ability to respond swiftly to evolving needs. For Hotel Oderberger, updating their technology was critical not just for efficiency but for preserving what makes them unique: personal service rooted in a storied building, yet fully tuned to modern travelers. Leveraging digital tools lets them spend less time on administrative friction and more time crafting memorable guest moments.

By partnering with Mews, Hotel Oderberger found the balance between tradition and innovation. The platform’s intuitive design and automation capabilities empowered their team to modernize daily operations without sacrificing the personal touches that define their guest experience, proving that even historic hotels can lead the way in digital hospitality.

Top 3 Core Objectives: Hotel Oderberger set out to modernize its outdated property management system, empower guests through digital self-service options, and operate more sustainably by reducing manual work, paper use, and energy costs, all while preserving the hotel’s personal, boutique character.

Modernize property management: Replace the old, homemade PMS with a cloud-based, intuitive system to better handle increasing volumes of data, improve system reliability, and reduce frustration among staff.
Enhance guest self-service: Introduce digital options like online check-in, check-out, and chat tools so guests can take control of parts of their stay, speeding up arrivals and departures and reducing manual touch-points.
Promote sustainability & efficiency: Reduce paper use, streamline manual payment tasks, offer options like skipping room cleaning, integrate energy-saving tools, and partner for environmental initiatives, all while keeping costs under control.

Innovators Mentioned

Hotel Oderberger

Mews

Tini Diekmann

Hotel Director

Hotel Oderberger

"“Now we already have the credit card from the guest on file, and when he comes here, we just say, 'Hello, welcome. May we charge your card?' and in one click the whole bill is settled. No need to print slips, worry if you have paper, type in numbers or anything like that.”"

Tini Diekmann

Hotel Director

👍 Hotel Director Tini Diekmann said that Mews enables Hotel Oderberger to complete guest payments instantly and paper-free, simplifying the process for both staff and guests.:

"“Now we already have the credit card from the guest on file, and when he comes here, we just say, 'Hello, welcome. May we charge your card?' and in one click the whole bill is settled. No need to print slips, worry if you have paper, type in numbers or anything like that.”"

⚖️ The selection process: During their research process, Tini Diekmann evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Hotel Director Tini Diekmann said, about their decision: "We looked at various cloud-based systems and, after a year of intensive research, decided on Mews because it promised the best solution for our needs. The PMS switch was a prerequisite for us to even begin digitizing our hotels. Only with Mews could we then connect other tools, such as Siteminder as a channel manager."

📈 The results: Hotel Oderberger was able to transform its operations, work more efficiently, and improve the experience for staff by switching to Mews.

100% Automated payments
34% Online check-in rate
Cost & resource savings

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