OPERATIONS

Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews

Verified case study Hotel Tech Report has reached out to hoteliers at Hotel Relais de la Côte d'Or to verify this case study.
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A French countryside hotel transforms its operations with Mews, crafting modern stays powered by the latest hospitality tech.
Why it matters: Hotel Relais de la Côte d'Or is a family-owned property within the Logis Hotels Group. The idyllic countryside retreat, housed in a restored 300-year-old property, boasts 17 cozy rooms, a premium spirits bar and a jacuzzi. After using a legacy PMS for over a decade – without any significant system upgrades – the team realized it was time for a change.

  • The property needed a modern PMS that could support their growth while “moving out of the way”. The goal was to spend more meaningful time with guests and help them fully immerse themselves in the stunning surroundings.

Top 3 Core Objectives: “Switching to modern, cloud-based software has completely transformed the way we work. I don't ever want to go back – Mews is a leading PMS in the French market.”

  • Simplifying check-ins for guests: Checking in during the night, when no staff were present, was challenging. Guests frequently called the team for instructions to access their rooms, who resorted to hiding key cards at the front desk or even going to the hotel to resolve the issue.

  • Mews POS streamlines operations: The hotel’s newly opened bar required seamless integration with the PMS for efficient operations and accurate billing.

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Innovators Mentioned

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Axel Jobic
Hotel Tech Report reached out to Axel Jobic who verified this case study.

Owner

Hotel Relais de la Côte d'Or

"“We installed our previous PMS fiften years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth.”"

Axel Jobic

Owner

👍 Owner Axel Jobic said that “We installed our previous PMS fiften years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth.”:

  • "“We installed our previous PMS fiften years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth.”"

⚖️ The selection process: During their research process, Axel Jobic evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

  • Owner Axel Jobic said, about their decision: "“Mews Kiosk is a fantastic solution for independent hotels like us. With limited budget to hire more staff, every bit of automation helps, especially when it promotes a better guest experience.”"

📈 The results: Mews Kiosk consolidates all essential check-in tasks into one user-friendly station. It is fully integrated with the PMS, secure and customizable. Mews POS integrates effortlessly with the PMS, ensuring secure and seamless payment processing. It supports digital ordering, connected inventory and real-time reporting.

  • 38.5% check-in rate via Mews Kiosk Improved guest satisfaction through seamless check-ins Reduced workload for staff, especially late at night

  • 90% less time on card handling compared to bank or other card terminals

  • Simplified payment processes with centralized data and real-time reporting

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