IMLAUER Hotels & Restaurants unlocks long-term value with Mews

OPERATIONS

IMLAUER Hotels & Restaurants is a family-owned group running several city hotels in Salzburg and Vienna, plus a 5-star golf and wellness resort in the Austrian countryside. With a total of 1,200 hotel beds, they welcome both business and leisure guests, alongside a strong food and beverage arm with restaurants, bars, catering and event spaces.

Why it matters: Before adopting Mews, the group worked with a traditional on-premises PMS, which limited flexibility and scalability. After carefully comparing options, Mews stood out for its balance of price and performance.

Hotel Manager Johannes Rott, who led onboarding across all properties, together with Markus Schmid, Resident Manager of IMLAUER Hotel Vienna and IMLAUER Hotel Nestroy Vienna, formed the core of the project team that successfully managed the transition.

Top 3 Core Objectives: IMLAUER Hotels & Restaurants aimed to modernize their hotel operations by moving from an outdated on-premises PMS to a cloud-based solution. Their goals were to improve operational efficiency, enhance guest experiences, and optimize revenue across their city hotels and resort properties.

Modernize operations: IMLAUER wanted a flexible, cloud-based PMS to replace their legacy system. This would simplify daily tasks, reduce manual work, and provide a centralized platform for managing multiple properties efficiently.
Improve guest experience: The team aimed to streamline check-in, check-out, and payment processes, allowing guests to enjoy smoother, faster, and more personalized service. Enhancing guest satisfaction was a key focus across both city hotels and the resort.
Maximize revenue: IMLAUER sought tools to optimize revenue, including dynamic pricing and multi-currency payment options. By leveraging integrated analytics and payment solutions, they aimed to increase revenue and make informed financial decisions.

Innovators Mentioned

IMLAUER Hotels & Restaurants

Mews

Johannes Rott

Hotel Manager

IMLAUER Hotels & Restaurants

"Mews is so much more than a management system - it's a cornerstone of our business strategy. Now we can operate more efficiently, maximize revenue and enhance guest satisfaction."

Johannes Rott

Hotel Manager

👍 Hotel Manager Johannes Rott said that Mews plays a key strategic role for IMLAUER Hotels & Restaurants, helping the team streamline operations, boost profitability, and deliver a better experience for guests.:

"Mews is so much more than a management system - it's a cornerstone of our business strategy. Now we can operate more efficiently, maximize revenue and enhance guest satisfaction."

⚖️ The selection process: During their research process, Johannes Rott evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Hotel Manager Johannes Rott said, about their decision: "We highly recommend Mews to hoteliers who want to combine innovation with operational excellence."

📈 The results: Since adopting Mews, IMLAUER has improved operational efficiency, streamlined guest experiences, and increased revenue through automation, integrated payments, and real-time reporting. Staff now spend less time on manual tasks and can focus more on delivering exceptional service.

23% of guests buy upgrades during online check-in
10 integrations, zero connection fees
23% of savings on PMS subscription costs thanks to Mews Multicurrency in May-June 2025

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