JustStay redefines hotel chain management with Mews

OPERATIONS

JustStay is an innovative, fast-growing hotel chain with 300 rooms across six properties in Germany, leading the way in contactless stays. Guests can enjoy co-working spaces, cozy lounges and free fitness centers - perfect for both short and long-term stays. The team's forward-thinking approach fueled rapid expansion, but they soon encountered some limitations with their previous PMS provider.

Why it matters: Their previous PMS started to show its limitations: it was harder to integrate new payment methods securely, coordinate processes across multiple properties, and maintain consistent experience while remaining lean. Recognizing these friction points, they looked for a solution that could support their growth without a matching increase in complexity or overhead.

With the adoption of Mews and Atomize for revenue management, JustStay transformed its operations through a fully integrated, cloud-based platform. This modernization streamlined every step of the guest journey, delivering smooth, automated touchpoints with greater consistency and less friction.

Top 3 Core Objectives: JustStay set out to create a fully digital, contactless guest experience that would match their modern brand identity while streamlining operations across multiple properties. Their objectives focused on automating check-in and payments, centralizing revenue management, and ensuring scalability through reliable, integrated technology.

Contactless guest flow: Remove traditional front desk dependencies so that check-in, access, and check-out can happen online or via automated (QR / code) tools
Secure cashless operations: Implement fully automated, tokenized payment methods so that handling of cash or physical cards is minimized, reducing security risks and errors.
Centralised revenue management: Use one revenue manager to oversee all six properties by employing a revenue management system Atomize that integrates with the PMS and supports real-time dynamic pricing.

Innovators Mentioned

JustStay

Mews

Christoph Hamann

Managing Director

JustStay

""Our contactless approach is perfect for business travelers. With Mews working efficiently in the background, we can step back and make their stays as smooth as possible.""

Christoph Hamann

Managing Director

👍 Managing Director Christoph Hamann said that Mews enables JustStay to offer a smooth, contactless experience for business travelers, with efficient automation running seamlessly in the background.:

""Our contactless approach is perfect for business travelers. With Mews working efficiently in the background, we can step back and make their stays as smooth as possible.""

⚖️ The selection process: During their research process, Christoph Hamann evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Managing Director Christoph Hamann said, about their decision: ""Our previous RMS wasn't fully integrated with the PMS, which caused a lot of issues pushing prices through to the PMS and onto the OTAs. We're excited to see Atomize take our revenue management into a whole new era.""

📈 The results: Powered by Mews, this German hotel chain pioneers a new approach to hospitality and delivers a modern guest experience across its growing portfolio.

100% online check-in rate - no reception desks
Fully cashless, with secure and automated payments
1 revenue manager for six properties

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