Case Study

Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Ereena Rosli

SiteMinder · 11月 16, 2022

This four-star hotel in Kuta, Bali, has been operating for more than 30 years since 1988. Bali Garden Beach Resort has a Balinese-architecture concept and is facilitated with five restaurants, three swimming pools, a tour desk, and a spa. With a total of 180 rooms, the hotel established its existence among local & international guests by providing offline and online reservations.

Why it matters: In the digital age managing hotels has a new set of challenges, especially the need to stay alert with room availability & price adjustment while managing online travel agents (OTA).

Things get harder when everything needs to be done manually, and the chance of overbooking is high. Yet Bali Garden Beach Resort has already said goodbye to those.

Top 3 Core Objectives: Find a distribution management solution that will be able to set the average room rate (ARR) easily. SiteMinder also provides tools that help hotels to execute automatic rate structures.

Instant updates to availability: Kadek admits another reason why he chose SiteMinder is that many other systems have a reduced ability to update availability instantly when the allotment runs out.
Manage room rates: Bali Garden was looking for a seamless solution to manage their room rates across different OTAs
Reduce overbooking: Knowing the high turnover of rooms in our hotel, this is such an important feature to avoid overbooking

"SiteMinder allows effective working time for all our teams, both in Sales and Marketing."

Kadek Wawan

IT & Webmaster

👍 IT & Webmaster Kadek Wawan said that The reservation system also works faster because it’s integrated with our property management system, the Visual Hotel Program, so no need to input the reservation one by one,” stated Kadek when describing the advantages of using SiteMinder.:

"SiteMinder allows effective working time for all our teams, both in Sales and Marketing."

⚖️ The selection process: During their research process, Kadek Wawan evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

IT & Webmaster Kadek Wawan said, about their decision: "“SiteMinder has the system to answer our hotel’s needs. The real-time system works seamlessly, such as pushing availability on the channel manager.”"

📈 The results: Thanks to the instant updates between SiteMinder, the different distribution channels and PMS, Bali Garden Beach Resort was able always keep their inventory up to date efficiently.