How Islandshotel saved 6,400 hours across 18 properties in four months.

OPERATIONS

Islandshotel operates 18 hotels across Iceland and needed a better way to coordinate daily work across departments. After introducing Sweeply across the group, all 18 properties were onboarded within five weeks and the company achieved a measurable return on investment within four months, saving 6,400 hours.

Why it matters: Before Sweeply, Islandshotel relied on a mix of Trello, Slack and its PMS to manage work across departments. Information and tasks were spread between systems, making daily operations harder to coordinate across a portfolio of 18 hotels. The group wanted to save time, improve staff communication and create a clearer operational overview.

Sweeply brought daily housekeeping, task management and operational visibility into one system, giving teams a clear overview of work while maintaining a historical record that managers could use for more data-driven decisions.

Top 3 Core Objectives: Create one clearer operational workflow across 18 hotels, reduce unnecessary coordination and give teams and managers better visibility into daily work.

Connect teams portfolio-wide: Replace fragmented communication and task management across Trello, Slack and the PMS with a clearer shared operational workflow.
Improve coordination: Give housekeeping teams and managers a live overview of work so staff could spend less time chasing updates, moving between floors or relying on reception calls.
Create better operational visibility: Give managers a clear view of daily and monthly activity, together with historical data that could support better operational decisions.

Innovators Mentioned

Islandshotel

Sweeply

Hjörtur Valgeirsson

Chief Operating Officer

Islandshotel

"Sweeply has helped us simplify and improve the way we manage daily operations across our hotel portfolio. Having housekeeping, tasks and operational communication in one platform gives both managers and frontline teams much better visibility of what is happening throughout the day. It has reduced unnecessary communication and manual coordination, while also giving us useful operational data that we can use to improve our processes. Most importantly, the system has delivered measurable efficiencies and allowed our teams to spend less time coordinating work and more time focusing on our guests."

Hjörtur Valgeirsson

Chief Operating Officer

👍 Chief Operating Officer Hjörtur Valgeirsson said that Sweeply has helped us simplify and improve the way we manage daily operations across our hotel portfolio.:

"Sweeply has helped us simplify and improve the way we manage daily operations across our hotel portfolio. Having housekeeping, tasks and operational communication in one platform gives both managers and frontline teams much better visibility of what is happening throughout the day. It has reduced unnecessary communication and manual coordination, while also giving us useful operational data that we can use to improve our processes. Most importantly, the system has delivered measurable efficiencies and allowed our teams to spend less time coordinating work and more time focusing on our guests."

⚖️ The selection process: During their research process, Hjörtur Valgeirsson evaluated Sweeply's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Sweeply was the best fit solution:

Chief Operating Officer Hjörtur Valgeirsson said, about their decision: "When we started looking at Sweeply, our main objective was to simplify our operational setup. We were using several different systems and communication channels for housekeeping, maintenance and daily hotel operations, and we wanted a solution that could bring more of this together in one place. Sweeply stood out because it was practical, easy for frontline employees to use and flexible enough to work across different departments and hotels. We also saw a team behind the product that understood hotel operations and was willing to work closely with us during implementation. That combination was an important factor in our decision."

📈 The results: Islandshotel onboarded all 18 properties within five weeks and achieved a measurable return on investment within four months. The group saved 6,400 hours while simplifying daily coordination and introducing a more flexible housekeeping model across the portfolio.

6,400 hours saved within four months. Islandshotel measured a tangible return on investment within four months of adopting Sweeply, with 6,400 hours saved across the operation.
70% of guests chose to skip daily housekeeping. Between June and December 2023, guests opted out of daily housekeeping in around 70% of cases across all 18 hotels, reducing unnecessary cleaning while giving guests greater flexibility.
All 18 properties onboarded in five weeks. The entire Islandshotel portfolio was brought onto Sweeply in just five weeks, supported by a train-the-trainer rollout in which hotel supervisors were trained first and then introduced the system to their housekeeping teams.