How ThinkReservations Powered a Seamless Launch and Premier Guest Experience at Yara Palm Springs

OPERATIONS

Entrepeneurs Moody Nashawaty and Kate Reid Nashawaty had an ambitious vision - to create an immersive, world-class boutique hotel experience reminiscent of destinations like Bali or Tulum, but in the heart of Palm Springs. They discovered the property for their Yara Palm Springs hotel when it was just an abandoned construction site, and spent a year bringing their vision to life. As first-time hoteliers, they needed a system that could not only facilitate a smooth opening, an intuitive yet powerful tech solution.

Why it matters: Yara Hotel needed a robust property management system to overcome challenges such as rapid implementation, seamless guest experience creation, and operational efficiency with a lean team. ThinkReservations provided end-to-end automation, personalized guest communication, and powerful reporting tools, enabling Yara Hotel to deliver a world-class experience while maintaining operational excellence.

The owners decided on ThinkReservations, a cloud-based, all-in one solution that converts prospects into guests, efficiently manages the guest journey and is easy to learn, use and manage, allowing them to foster the frictionless experience that their guests crave.

Top 3 Core Objectives: Creating a paradise-like, frictionless guest experience, maximizing resources. In Kate's words: "The experience we're trying to create for our guests is that they have entered paradise. They can leave all their worries at the door."

Rapid Implementation: Yara Hotel needed to set up a property management system quickly to meet their launch timeline. ThinkReservations enabled fast onboarding with expert support, ensuring the hotel was operational on day one.
Seamless Guest Experience: The team aimed to create a frictionless booking process and personalized guest interactions. ThinkReservations’ intuitive booking engine and real-time messaging tools helped reduce booking abandonments and enhance guest satisfaction.
Operational Efficiency: With a lean team, Yara Hotel required automation to manage operations effectively. ThinkReservations automated key processes like reservation confirmations and post-stay surveys, allowing staff to focus on in-person guest interactions.

Innovators Mentioned

Yara Palm Springs

ThinkReservations

Kate Reid Nashawaty

Founder

Yara Palm Springs

Moody Nashawaty

Founder

Yara Palm Springs

"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agreeing to terms, allows us to get them into their room and enjoying their stay that must faster."

Kate Reid Nashawaty

Founder

👍 Founder Kate Reid Nashawaty said that With its automated processes, user-friendly interfaces, and robust capabilities, ThinkReservations empowered Yara to become the paradise-like oasis in Palm Springs they envisioned, through a modern, efficient hotel operating model:

"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agreeing to terms, allows us to get them into their room and enjoying their stay that must faster."

⚖️ The selection process: During their research process, Moody Nashawaty evaluated ThinkReservations's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that ThinkReservations was the best fit solution:

Founder Moody Nashawaty said, about their decision: "When it came to operating a hotel, the challenge we wanted to overcome was making sure our business was automated through a backend booking platform that also had a great guest facing experience. ThinkReservations allowed us to that and more."

📈 The results: Yara Hotel successfully launched with streamlined operations, remote management capabilities, and exceptional guest experiences. The hotel achieved 85% occupancy and

17.3% of revenue in 2024 came from items and packages, growing their revenue without additional capital investments.
Yara Palm Springs consistently has 62% of their bookings through their direct channels, saving thousands of dollars that would otherwise go to OTA commisions.
Yara Palm Springs has automated their guest journey and made it easy for guests to enjoy a personalized stay through technology, making it easier for the owners to operate their propertyremotely. "Living in another city from my hotel, working remotely on my hotel, being a mother, trying to have a social life...ThinkReservations makes it so I can still do all those things and be a hotel operator from wherever I am" said Kate.

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