Case Study

How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

Stephen Alemar

Canary Technologies · 12月 14, 2022

Prior to Canary, the Clarion Hotel & Suites Winnipeg used to send paper or PDF credit card authorization forms back and forth with our guests via fax or email. Unfortunately, this would sometimes result in chargebacks that were costly to the hotel.

Why it matters: Chargebacks can cost hotels $10,000's per year.

Canary's PCI compliant Digital Authorizations solutions helps stops fraud and chargebacks before they occur.

Top 3 Core Objectives: There were two main goals the management team at the Clarion Hotel & Suites Winnipeg wanted to accomplish by deploying Canary's Digital Authorizations solution.

Reduce chargebacks and fraud: Chargebacks and fraud were an occasional concern for the management team at the Clarion Hotel & Suites Winnipeg.
Become PCI compliant: The Clarion Hotel & Suites Winnipeg recognized the need to improve data security and work with a solution that was PCI compliant.

"Since we started using Digital Authorizations, we’ve experienced a lot less chargebacks and fraud and I believe this is due to the fact that we now have a more secure solution."

Harry Khaira

General Manager

👍 General Manager Harry Khaira said that The amount of chargebacks experienced by Clarion Hotel & Suites Winnipeg has dropped dramatically since it has deployed Canary.:

"Since we started using Digital Authorizations, we’ve experienced a lot less chargebacks and fraud and I believe this is due to the fact that we now have a more secure solution."

⚖️ The selection process: During their research process, Harry Khaira evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Harry Khaira said, about their decision: "I would absolutely recommend Canary, especially to other Choice Hotels properties."

📈 The results: The Clarion Hotel & Suites Winnipeg has met all of its goals by deploying Canary.

The hotel has not experienced any chargebacks or fraud since implementing Canary's Digital Authorization solution.
The guest experience is much better as awkward PDFs or paper forms are no longer required.
It has become much easier for front desk agents and other staff members to process credit card authorizations.