Case Study

With smarter pricing, Picton Harbour Inn increased both occupancy and revenue

Martina Orlandi

Cloudbeds · 12月 06, 2023

The Picton Harbour Inn is a 3-star Prince Edward hotel in the heart of Ontario’s newest wine and culinary destination. The waterfront hotel features 29 rooms and 3 suites, plus a restaurant consistently voted as best breakfast in Picton.

Why it matters: At the time that Scott and the new ownership team took over in 2015, the hotel operated completely on pen and paper. Scott laughs as he recalls the gigantic 3-ring binder that held all their reservations. “It’s a smaller property, but when we’re at full occupancy, we’re almost 1000 room nights a month. We needed a cloud-based solution.”

The staff was nervous to switch to software but found Cloudbeds’ platform interface to be very easy-to-use and straightforward. “Cloudbeds is not intimidating. It’s so user-friendly and anyone on our staff can jump in and use it,” says Scott.

Top 3 Core Objectives: Picton Harbour Inn aimed to modernize their reservation system, enhance occupancy through data-driven reporting, and increase revenue with strategic pricing.

Digital transition: Switching from a manual, pen-and-paper system to Cloudbeds' digital, cloud-based solution, facilitating efficient management of a high volume of bookings with a user-friendly interface.
Optimized occupancy: Utilizing Cloudbeds' reporting tools, the Picton Inn effectively analyzed booking patterns and guest behaviors, leading to optimized pricing strategies and maximized occupancy rates.
Increased revenue: Implementing Cloudbeds' Pricing Intelligence Engine allowed the Inn to make data-informed pricing decisions, automate tasks, and significantly boost revenue

"With the help of Cloudbeds' Pricing Intelligence Engine (PIE), we've made an additional $60K CAD in 6 months."

Scott Walcott

Owner of Walcott Hospitality

👍 Owner of Walcott Hospitality Scott Walcott said that Cloudbeds' Pricing Intelligence Engine (PIE) helped to boost revenue:

"With the help of Cloudbeds' Pricing Intelligence Engine (PIE), we've made an additional $60K CAD in 6 months."

⚖️ The selection process: During their research process, Scott Walcott evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Owner of Walcott Hospitality Scott Walcott said, about their decision: "We massively impacted our bottom line by reviewing occupancy reports in the offseason. For instance, we found that changing the pricing for a certain room type resulted in tens of thousands of incremental dollars."

📈 The results: Using Cloudbeds, Picton Harbour Inn streamlined their operations, boosted the occupancy rates, and significantly increased revenue.

Efficient digital transition: switched from pen-and-paper to a cloud-based system.
Occupancy optimization: analyzed booking data for maximized occupancy.
Revenue growth: utilized intelligent pricing for a significant income increase.