Case Study

Staypineapple Sees Juicy Results With Duetto

Sarah McCay Tams

Duetto · 12月 14, 2023

Staypineapple approached Duetto to drive efficiency during a period of rapid growth. Prior to Duetto, the company had just four hotels in operation, increasing to ten during implementation, with plans to grow.

Why it matters: The hospitality company needed one source of truth that multiple departments could all access. Duetto’s functionality and flexibility, delivered in an easy and intuitive user interface, were big draws for Staypineapple.

The replacement of manual tasks has freed up a lot of time to focus more on long-term revenue strategy.

Top 3 Core Objectives: The Staypineapple team was looking to drive efficiencies across a diverse portfolio of properties while also increasing revenue.

Drive Efficiency: Staypineapple wanted to move away from manual revenue management tasks and streamline operations through a software-as-a-service solution.
Increase Revenue: Historical data was used to drive up revenue at the established hotels, while room type pricing helped across the portfolio.
Improve Segmentation: Staypineapple needed to be able to quickly and easily apply room-type rules.

"The optimizations occurring multiple times a day kept pricing in line with the market and/or our comp set much better than I could have."

Rebecca McElroy McElroy

Director of Revenue Management

👍 Director of Revenue Management Rebecca McElroy McElroy said that Duetto has helped Staypineapple stay competitive with the market.:

"The optimizations occurring multiple times a day kept pricing in line with the market and/or our comp set much better than I could have."

⚖️ The selection process: During their research process, Steven Allison evaluated Duetto's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Duetto was the best fit solution:

Chief Revenue Officer Steven Allison said, about their decision: "This was one of the easier onboarding processes I’ve gone through. The fact that we had someone helping us understand the questions and fields to be filled out was very helpful. Our contact was very accessible and talked through what the information was used for, and what common issues or errors were for other hotels so that we could decide what made sense for us."

📈 The results: Duetto had an immediate impact in terms of driving efficiencies, while revenue increases were evident within 3-6 months of running the system.

+9.5% RevPAR growth year-on-year. The Staypineapple team deployed dynamic discounts, which have changed how they price corporate rates to small and medium-sized companies. Further revenue gains were obtained by changing room type differentials based on demand seasons.
+8.8% occupancy year-on-year. In one property, in particular, Staypineapple focused on selling out versus driving rate, resulting in dramatic revenue increases via occupancy lift.
In terms of efficiency, the results were immediate because the revenue team no longer had to create manual spreadsheets, run reports from a PMS, and populate the data before even looking into what it was telling them.