Case Study

The Chedi Katara Leads Their Market with G3 RMS

Kathryn Atterberry

IDeaS · 10月 26, 2025

The Chedi Katara, Qatar’s most exclusive boutique resort, adopted IDeaS G3 RMS to automate revenue processes, improve forecasting, and lead their market. In less than two years, they’ve soared to the top of their comp set with exceptional ARI and RGI performance—outpacing all competitors.

Why it matters: This case study shows how a luxury resort used G3 RMS to eliminate manual inefficiencies, accurately forecast performance, and secure a dominant market position—all while freeing up critical time for high-impact strategy.

G3 RMS delivers automated pricing, advanced forecasting, and powerful business insights for market-leading performance. The Chedi Katara achieved ARI of 232.5 and RGI of 320.6 in June 2024, maintaining top market share while streamlining daily revenue operations.

Top 3 Core Objectives: The Chedi Katara sought a solution to automate manual rate tasks, improve rate distribution accuracy, and strengthen forecasting to support long-term growth and operational excellence.

Eliminate Manual Revenue Tasks: Manual pricing processes were inefficient, consuming an hour of time daily. G3 RMS automated this completely, freeing up the team to focus on more valuable tasks.
Improve Forecasting & Budgeting: Without a revenue management system, the resort lacked accurate financial forecasting tools. G3 RMS now delivers reliable data to support smarter budgeting and expense planning.
Maintain Market Leadership: To remain competitive post-World Cup, the team needed dynamic pricing and real-time insights. G3 RMS helped maintain top ARI and RGI scores across 2023 and 2024.

"Even for those whose roles are not revenue management oriented, G3 RMS is a most useful tool."

Ayoub Gorgi

Director of Revenue Management

👍 Director of Revenue Management Ayoub Gorgi said that G3 RMS delivers value across departments, not just for revenue teams—supporting decision-making and operational efficiency at all levels.:

"Even for those whose roles are not revenue management oriented, G3 RMS is a most useful tool."

⚖️ The selection process: During their research process, Ayoub Gorgi evaluated IDeaS's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that IDeaS was the best fit solution:

Director of Revenue Management Ayoub Gorgi said, about their decision: "Even for those whose roles are not revenue management oriented, G3 RMS is a most useful tool."

📈 The results: Since implementing G3 RMS, The Chedi Katara has sustained top-tier market performance with best-in-class ARI and RGI metrics, enhanced forecasting accuracy, and significant time savings that allow greater strategic focus.

In 2023 achieved a market-leading ARI of 179.1 and an RGI of 170.6
Continued to lead the market January through June 2024 with ARI of 165 and RGI of 173.7
Streamlined revenue management practices