How Boulder Falls Inn Grew Event Revenue by 43% in 8 Months

REVENUE MANAGEMENT

Boulder Falls Inn switched from an outdated legacy system to iVvy and grew event space revenue by 43% in eight months. The team also cut 15 hours a week off their workload. Here's how better reporting and a more flexible platform got them there.

Why it matters: Boulder Falls Inn used iVvy's reporting tools to see exactly how each event space was performing, spot two underused rooms, and redirect marketing to fill them. That single change drove the 43% revenue jump. The case study also covers how remote access and easier menu updates freed up 15 hours of the Event Centre Manager's week, and how e-signatures simplified booking for clients.

iVvy Event & Venue Management Software gives hotels a single system to manage venue bookings, event spaces, menus, and documents. Best Western Premier Boulder Falls Inn, an 84-room hotel in Lebanon, Oregon, used it to replace an outdated system that kept staff tied to the office and made simple tasks, like updating a Christmas menu, take over a week. With iVvy, the Event Center Managre could access the system remotely, customise documents without hitting template limits, and use built-in reporting to track revenue across the property's venue spaces.

Top 3 Core Objectives: Best Western Premier Boulder Falls Inn needed to replace an outdated system that limited remote access, slowed down menu and document updates, and gave no visibility into how individual event spaces were performing.

Gain revenue visibility: Track performance by event space to spot underused rooms and redirect marketing where it would drive the most revenue.
Speed up admin tasks: Cut the time spent updating menus and customising documents like banquet event orders, which previously took over a week for seasonal events.
Enable remote access: Let event staff manage bookings and respond to urgent issues without being confined to the office.

Innovators Mentioned

Best Western Premier Boulder Falls Inn

IVvy

Andi Newcomer

Director of Operations

Best Western Premier Boulder Falls Inn

""iVvy is incredibly user-friendly. The interface is intuitive and easy to navigate, even with minimal training. That said, the training itself was outstanding. We trained on two systems around the same time, and the difference was night and day.""

Andi Newcomer

Director of Operations

👍 Director of Operations Andi Newcomer said that The switch to iVvy made training and day-to-day use noticeably easier for the team.:

""iVvy is incredibly user-friendly. The interface is intuitive and easy to navigate, even with minimal training. That said, the training itself was outstanding. We trained on two systems around the same time, and the difference was night and day.""

⚖️ The selection process: During their research process, Andi Newcomer evaluated IVvy's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that IVvy was the best fit solution:

Director of Operations Andi Newcomer said, about their decision: ""If you're coming from an outdated system, it's easy to fall into the habit of creating workarounds, but with iVvy, that's often unnecessary. I quickly discovered that many of the solutions I was trying to piece together were already built into the system. I just needed someone to point them out.""

📈 The results: Switching to iVvy grew event space revenue by 43% in eight months and cut the Event Centre Manager's workweek from 60 hours to 45. The team also gained the flexibility to manage bookings remotely and offer clients e-signatures.

43% increase in event space revenue after using iVvy's reporting to identify two underused rooms and adjust marketing to fill them.
15 hours of work saved per week, with menu updates that used to take over a week now handled instantly.
Remote access and e-signatures let the team handle urgent bookings from anywhere and simplify the process for clients.