Case Study

How Lighthouse’s AI Channel Manager optimised revenue management at B-aparthotels

femke nollet

Lighthouse · 12月 04, 2024

B-aparthotels leverages AI Channel Manager to optimize revenue management, streamline operations, and ensure seamless distribution across platforms in a competitive hospitality market.

Why it matters: For hotels in competitive and dynamic markets, integrated tools and automated solutions are essential to optimizing revenue, ensuring operational efficiency, and maintaining a seamless guest experience.

Lighthouse's Channel Manager enables B-aparthotels to automate pricing, streamline distribution, and manage daily operations efficiently, resulting in optimized revenue and a seamless guest experience.

Top 3 Core Objectives: B-aparthotels wanted to centralize all reservations across multiple platforms, ensuring a streamlined booking process and preventing overbookings. They also expected an intuitive interface for easily managing pricing, commissions, and generating reports, ultimately saving them time and enhancing operational efficiency.

Centralize and automate reservations: Consolidate bookings from multiple platforms and synchronize pricing updates in real time to prevent overbookings and ensure consistency across OTAs.
Streamline operations: Provide an easy-to-use interface for managing prices, commissions, and generating relevant reports to simplify daily tasks.
Optimize efficiency and save: Automate processes, reducing manual intervention and allowing staff to focus on enhancing guest experience and operational efficiency.

"We have no more overbookings, our prices and commissions are easily updated and it provides insightful reports to optimize our operations and accounting. The software saves us a huge amount of time."

Iro Koumaki

Reservations & Revenue manager

👍 Reservations & Revenue manager Iro Koumaki said that The software eliminates overbookings, simplifies price updates, and provides valuable reports, saving us a lot of time.:

"We have no more overbookings, our prices and commissions are easily updated and it provides insightful reports to optimize our operations and accounting. The software saves us a huge amount of time."

⚖️ The selection process: During their research process, Iro Koumaki evaluated Lighthouse's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Lighthouse was the best fit solution:

Reservations & Revenue manager Iro Koumaki said, about their decision: "These integrated solutions ensure a highly efficient hotel management. They provide invaluable daily assistance and simplify administrative tasks and accounting."

📈 The results: B-aparthotels saw a boost in bookings, improved operational efficiency, and maintained consistent pricing across platforms, leading to optimized revenue and seamless management.

The integration of the Channel Manager streamlined daily tasks, allowing the hotel team to save time and focus more on guest service, while also simplifying pricing and commission management.
By using AI Channel Manager, B-aparthotels saw a significant rise in bookings, thanks to automated price adjustments and real-time synchronization across multiple platforms.
With automatic pricing updates and centralized distribution, the hotel maintained consistent rates across all OTAs, ensuring optimal pricing and maximizing revenue without the risk of errors or discrepancies.