Case Study

7SEAS Cottages improves service and efficiency with Little Hotelier

Christopher Antoni

Little Hotelier · 1月 03, 2024

7SEAS Cottages is a beautiful beachfront hotel on Gili Air Island, providing stunning views of the Lombok Mountains, the beautiful blue ocean of Gili Air at sunrise, and the majestic view of Mount Agung at sunset. This beachfront accommodation, which is only 2 hours away from Bali, offers cottage units complete with a private terrace overlooking nature. Despite consistently providing top-quality service to ensure guest satisfaction, Putu Suria, Resort Manager at 7SEAS Cottages admitted that there were challenges regarding work ineffectiveness that hindered their performance. This ineffectiveness issue, she continued, was due to time-consuming manual work such as inputting online booking data and manual reporting processes.

Why it matters: In order to solve those ongoing issues, Putu tried using Little Hotelier. With the help of Little Hotelier, the team at 7SEAS Cottages no longer worries about everyday tasks being hampered by manual labour.

“Little Hotelier helps us reduce working time because the solutions it provides are very simple,” Putu explained.

Top 3 Core Objectives: 7SEAS Cottages is in search of a solution that allows them to reduce manual work, user-friendly, and work efficiently.

Reduce manual work: The property is in need of a technology solution that enables them to reduce manual work and work effectively.
Easy to understand: An easy-to-understand and simple platform is very important for 7SEAS Cottages so they can work efficiently.

"Little Hotelier helps us reduce working time because the solutions it provides are very simple."

Putu Suria

Resort Manager

👍 Resort Manager Putu Suria said that Little Hotelier reduces 7SEAS Cottages’ working time.:

"Little Hotelier helps us reduce working time because the solutions it provides are very simple."

⚖️ The selection process: During their research process, Putu Suria evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Resort Manager Putu Suria said, about their decision: "Little Hotelier is extremely easy to operate, with a friendly and smooth interface."

📈 The results: 7SEAS Cottages experiences an increase in ADR and bookings, able to work efficiently, and minimise issues.

Little Hotelier helped the property to increase Average Daily Rate and boost booking rates by up to 75%.
7SEAS Cottages manages to complete multiple tasks much more efficiently.
Little Hotelier helped reduce conflicting orders and minimise problems that could arise due to human error.