Case Study

Cocklebury Farm creates efficient processes and a personalised guest experience with Little Hotelier

Christopher Antoni

Little Hotelier · 10月 30, 2023

Tucked away among the rolling hills and forests of Wiltshire County sits Cocklebury Farm. Here, owners Mark and Paula have brought to life their vision of a farm that works in harmony with the local environment. The promise of serenity and relaxation in the middle of nature immediately attracted guests. Cocklebury Farm offers two shepherd’s huts and three converted stables with ensuite bathrooms and fully equipped kitchens. Little Hotelier’s intuitive all-in-one platform makes promoting and selling these spaces across several online channels hassle-free.

Why it matters: The property owner admits that by using Little Hotelier they’re able to offer a range of booking options and can confidently set up special offers. This brings ease for them to sell and manage the property.

Little Hotelier’s channel manager automatically sends rate and inventory updates to the booking engine and OTAs in real-time. This ensures that only available accommodation options are visible thus reducing the risk of double bookings. It’s also a significant timesaver as the property doesn’t have to revise prices and availability manually.

Top 3 Core Objectives: Cocklebury Farm is in need of a platform which allows them to manage online distribution and reservations effortlessly and provide the best guest experience.

Hassle-free online distribution: With Little Hotelier, the property is able to offer a range of booking options and can confidently set up special offers. The platform works real-time to reduce the risk of double bookings.
Managing reservations easily: The property is able to walk the guest easily throughout the reservation process until payment.
Better guest experience: Using Little Hotelier to streamline and even automate administrative tasks gives Cocklebury Farm more time to engage with guests.

"Whether a customer books online, emails or gives us a call, we can confidently assist them and record details securely. We can walk through each step seamlessly, right through to confirmation of payment. Switching rooms is effortless and we never have to worry about double booking – even in peak season when all four channels are buzzing!"

Stay At Cocklebury Lovelace

Owner & hotel manager

👍 Owner & hotel manager Stay At Cocklebury Lovelace said that Little Hotelier platforms allow Laura to manage reservations easily, ensure excellent guest experience, and avoid double bookings.:

"Whether a customer books online, emails or gives us a call, we can confidently assist them and record details securely. We can walk through each step seamlessly, right through to confirmation of payment. Switching rooms is effortless and we never have to worry about double booking – even in peak season when all four channels are buzzing!"

⚖️ The selection process: During their research process, Stay At Cocklebury Lovelace evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Owner & hotel manager Stay At Cocklebury Lovelace said, about their decision: "Little Hotelier is the foundation of our personalised experience. I can always be sure that everything we need to know about our bookings is tucked away on our virtual front desk."

📈 The results: Little Hotelier supports Cocklebury Farm in managing bookings and operations easily, also giving them more time to create a smooth guest experience.

Promoting and selling rooms across several online channels is getting easy.
The platform allows the property to streamline and automate administrative tasks so the team has more time to engage with guests.