Case Study

Derwent House enjoys newfound efficiency thanks to Little Hotelier

Zidane Doshi

Little Hotelier · 10月 30, 2024

Derwent House is a collection of five luxury apartments in Scarborough’s picturesque South Cliff. These self-catering apartments garnered an exceptional rating from guests when featured on Channel 4’s ‘Four in a Bed’ in the UK, ultimately securing the runner-up position. Additionally, the apartments boast an impressive 9.8 rating on Booking.com and are currently in the process of becoming a registered filming location for film and TV. Clearly beloved by all, Derwent House offers an exceptional experience that attracts both guests and media attention alike. Owner Claire Moseley also manages Maynard Hotel and Rowntree Lodge in Scarborough, and uses Little Hotelier’s all-in-one solution to manage daily operations. We recently had the privilege of speaking with Claire to hear about her experience running these three Scarborough hotels and how Little Hotelier has made life easier.

Why it matters: A constant challenge to adjust rates to reflect seasonal demand.

Scarborough, located on England’s North Sea coast, is a highly seasonal travel destination. As a result, Claire and the team must continuously adjust rates to align with market demand.

Top 3 Core Objectives: Running a successful hotel involves numerous responsibilities, making it crucial to have a reliable system that centralises all operations.

Intuitive inventory: Swiftly adjust room rates individually or in bulk.
Revenue management capabilities: Having access to reports of revenue and trends.
Unrivalled customer support: Managing three different properties simultaneously is a significant endeavour, making 24-hour support essential for addressing any questions that may arise. Through chat, phone, or web, Little Hotelier will be there to help you succeed at any time.

"I can take the bookings, I can take the payments, I can amend the bookings, I can extend or reduce the bookings, it just does everything we need."

Claire Moseley

Owner

👍 Owner Claire Moseley said that A system that does it all:

"I can take the bookings, I can take the payments, I can amend the bookings, I can extend or reduce the bookings, it just does everything we need."

⚖️ The selection process: During their research process, Claire Moseley evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Owner Claire Moseley said, about their decision: "I absolutely love Little Hotelier’s efficiency which conclusively supports my aims and objectives as a hotelier."

📈 The results: Derwent House has been particularly impressed with the efficiency of Little Hotelier’s powerful all-in-one solution.

"The reports are particularly helpful at informing me of revenue and trends. Just very reflective of the business demands,” she said.
"Little Hotelier is always extremely responsive and will always get back to you with a tracking number if needed,” she said. “The staff are very well trained, always professional, and don’t stop until the job is done."
I don’t have to overthink Little Hotelier. Little Hotelier delivers, and it makes a huge difference when you trust a system.