Case Study

Guesthouse Sternen is going digital with Little Hotelier

Jessica Mora

Little Hotelier · 10月 30, 2023

Guesthouse Sternen, located in Germany’s Black Forest region, has been operating since more than 100 years ago. The Wofford family took over management of the property in the summer of 2020 and started an extensive renovation project, resulting in a guesthouse with four modern double rooms and holiday homes as well as a sauna and a common room. In the past, the owners were capturing each reservation manually in their calendar. This was time-consuming and can be very confusing. Their biggest worry was accidental double bookings which would’ve been such an inconvenience for guests. The guesthouse is in quite a remote location and there’s not a lot of alternative booking options nearby.

Why it matters: Since using Little Hotelier, bookings are going directly into their PMS via the property’s website and coming in from OTAs via the channel manager feature. Reservations are automatically reflected in the inventory and all guest data is being transferred as well.

The property admits that it’s such a relief to know they’re not accidentally overbooking the property. They can save a lot of time with the new solution by eliminating manual edits of the bookings.

Top 3 Core Objectives: Guesthouse Sternen uses Little Hotelier to increase their online bookings, establish the new website, and reach a new international market.

Escalating online bookings: Little Hotelier‘s channel manager allows guests to book online and via OTAs for the first time ever. This had a very positive effect on the total number of bookings.
Expanding the market: The property aims to welcome international guests in the future by testing new distribution channels with Little Hotelier in ease.

"It’s such a relief to know we’re not accidentally overbooking our property. Plus, we’re saving a lot of time with this new solution, because we don’t have to manually edit the bookings anymore."

Alexandra Klosok-Wofford

Owner

👍 Owner Alexandra Klosok-Wofford said that Guesthouse Sternen avoids overbookings and saves more time by eliminating manual work.:

"It’s such a relief to know we’re not accidentally overbooking our property. Plus, we’re saving a lot of time with this new solution, because we don’t have to manually edit the bookings anymore."

⚖️ The selection process: During their research process, Alexandra Klosok-Wofford evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Owner Alexandra Klosok-Wofford said, about their decision: "The switch to the new system was a learning process for us. But I’m glad we took the step and now I even recommended Little Hotelier to others. I’m looking forward to learning more about the platform. Every time I log in, I discover another helpful feature."

📈 The results: Little Hotelier helps the property to automate their works with seamless integration and maximum online distribution.

Reservations are seamlessly integrated into the front desk system, resulting in automatic updates to the inventory and the smooth transfer of all guest information.
Little Hotelier's channel manager facilitates online and OTA bookings, significantly boosting the overall booking count. The owners are strategizing to effortlessly expand their OTA connections through the channel manager to access broader markets.
A new and refreshed website. “Together with the Little Hotelier team we’re working on an entirely new website. The templates and design options are attractive and very user-friendly. We’re confident that we’ll soon be able to generate even more bookings”, Alexandra said.