Case Study

Istanaku Hotel & Guesthouse stays ahead of the game with Little Hotelier

Christopher Antoni

Little Hotelier · 12月 15, 2023

For travellers making plans to visit Manado for business or pleasure, Istanaku Hotel & Guesthouse offers accommodation in the best location, only less than 12 km from Sam Ratulangi International Airport, in Indonesia. Prioritising visitor comfort and satisfaction; this accommodation, which opened its doors in 2011, offers the best quality service at affordable prices. Chrisvandi, the hotel manager explained that in Manado, Istanaku is already well-known as foreign tourist’s go-to hotel, especially those hailing from Europe. Before using Little Hotelier, Istanaku relied on a different system to manage its 28 hotel rooms and 17 guesthouse rooms. Chrisvandi explained that the previous system was not free from errors or problems in general.

Why it matters: When Istanaku’s former system repeatedly showed signs of problems during the pandemic, Chrisvandi decided to look for a new solution to streamline the daily operations of his property.

Striving to stay ahead, Istanaku turned to Little Hotelier as a one-stop solution to all their problems. Little Hotelier really helped Istanaku with their reservations and inventory management.

Top 3 Core Objectives: Istanaku Hotel & Guesthouse is looking for a solution for reservation management and a tool to set their price strategically.

Solution for reservation management: Istanaku Hotel wants a way to update their online bookings and available rooms automatically.
Strategic pricing: The property needs a system that gives them information about market trends and what competitors are charging, so they can offer the best prices to their guests.

"There’s no need to check each online travel agent (OTA) one by one. With Little Hotelier’s channel manager, every time there is a booking, we no longer need to input it into the system manually because Little Hotelier’s feature automatically records incoming bookings from any OTA and updates our inventory."

Chrisvandi Maesel Tingehe -

Hotel Manager

👍 Hotel Manager Chrisvandi Maesel Tingehe - said that Little Hotelier automatically records incoming bookings from any channels.:

"There’s no need to check each online travel agent (OTA) one by one. With Little Hotelier’s channel manager, every time there is a booking, we no longer need to input it into the system manually because Little Hotelier’s feature automatically records incoming bookings from any OTA and updates our inventory."

⚖️ The selection process: During their research process, Chrisvandi Maesel Tingehe - evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Hotel Manager Chrisvandi Maesel Tingehe - said, about their decision: "The front desk makes it easier for us regarding the guest database, inputting guest data, and checking them in. With the previous system, I had to come to the hotel to monitor it manually, now I can easily do it from home."

📈 The results: Istanaku Hotel & Guesthouse reduce manual work, manage guest details better, and correctly set up their price with the help of Little Hotelier.

Istanaku Hotel eliminated manual work with Little Hotelier’s channel manager which automatically records bookings from any channels.
Little Hotelier helps the property to manage guest details better by putting them all in one place.
With real-time market and competitor insights, Little Hotelier makes it possible for Istanaku to set the best price.