Case Study

Little Hotelier delivers successful start to Mamori House at Koh Larn

Zidane Doshi

Little Hotelier · 10月 21, 2024

Mamori House at Koh Larn is a private Japanese-style accommodation with only five rooms available. “Mamori” means “protection” combined with “forest” in Japanese, which reflects the owner’s intention to make guests feel comfortable, safe, and peaceful; like being surrounded by nature. Mamori House is committed to providing a warm and comfortable vacation experience that makes guests feel like they’re coming home. It’s perfect for independent travellers, couples or those looking for a long vacation.

Why it matters: In the beginning, Mamori House faced challenges selling through various online channels.

As a new business, it was vital to attract customers and create business turnover.

Top 3 Core Objectives: To be able to sell through various online channels, while attracting new customers.

Prevent overbookings: Control prices accurately on more than 8 OTAs.
Automate inventory management: Connect to multple OTAs.
Easily manage bookings: The ability to control everything easily from one central location.

"If asked which function of Little Hotelier we like the most, I would have to say the front desk because it is the centre of our accommodation’s management. It’s very easy to understand and you can always see when customers make reservations or cancel them. We can also receive payment easily and quickly."

Lysha Kwanmuang

co-founder

👍 co-founder Lysha Kwanmuang said that Little Hotelier made a difference in just 5 months:

"If asked which function of Little Hotelier we like the most, I would have to say the front desk because it is the centre of our accommodation’s management. It’s very easy to understand and you can always see when customers make reservations or cancel them. We can also receive payment easily and quickly."

⚖️ The selection process: During their research process, Lysha Kwanmuang evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

co-founder Lysha Kwanmuang said, about their decision: "Another thing that we trust about Little Hotelier is the Thai support department. They’re easy to contact when there is a problem, so there is no interruption and the problem can be solved quickly."

📈 The results: We saw an increase in revenue while being able to manage everything in one single platform.