Case Study

Little Hotelier solves inventory management and helps Nutan Hotel Lombok achieve occupancy increase

Christopher Antoni

Little Hotelier · 12月 15, 2023

Nutana Hotel Lombok, in Mataram, is one of the best accommodation options for those on business trips to Indonesia. This hotel offers a number of services such as room service and a 24-hour front desk. Operating since 2016, the property offers 43 rooms which are divided into two types, twin bed and double bed. Nutana Hotel Lombok is well-acquainted with hotel management features such as channel managers, having used another system’s channel manager before relying completely on Little Hotelier. The majority of the ones they used often encountered a crash in the system. The hotel was especially worried about the impact on inventory updates.

Why it matters: Needing to reduce issues related to room allotment using a smoother system that’s easy to navigate, Nutana Hotel Lombok switched to Little Hotelier’s property management system.

Dego explained that his property now enjoys the benefits of a number of Little Hotelier features such as the channel manager and booking engine. After entrusting Little Hotelier, Nutana Hotel Lombok is no longer overwhelmed with room allotment complications. This is especially essential to deliver high demands of the high season.

Top 3 Core Objectives: Nutana Hotel Lombok is switching from the previous system to a new one which allows them to work with a reliable system and be able to update their inventory easily.

Reliable system: Nutana Hotel Lombok is looking for a solution to manage their property without encountering a lot of problems.
Solution to inventory updates: The property needs a system that enables easy room management and quick recording of guest information.

"The point is, the old systems we used (before Little Hotelier) often caused setbacks especially for walk-in reservations. The inventory was not updated at all and this happened often."

Made Adiyasa

Hotel Owner

👍 Hotel Owner Made Adiyasa said that Before using Little Hotelier, Nutana Hotel Lombok encountered allotment issues with the previous system.:

"The point is, the old systems we used (before Little Hotelier) often caused setbacks especially for walk-in reservations. The inventory was not updated at all and this happened often."

⚖️ The selection process: During their research process, Made Adiyasa evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Hotel Owner Made Adiyasa said, about their decision: "Right now the average occupancy has reached 70%, and thankfully, so far we have never encountered any issues related to allotment updates. When we used the previous systems, we input the data but it wasn’t updated when we tried to save them."

📈 The results: After entrusting Little Hotelier, the property’s occupancy has reached 70%, no issues with allotment, and all guests' information are automatically recorded.

Nutana Hotel’s average occupancy has reached 70%.
Nutana Hotel Lombok have never encountered any issues related to allotment updates.
All online room reservations are automatically recorded, and walk-in reservations are input into the system swiftly without any problems.