Case Study

The Blazing Donkey Hotel drives up to 50% direct bookings with Little Hotelier

Christopher Antoni

Little Hotelier · 1月 03, 2024

Located in the Kent countryside, the Blazing Donkey provides a cosy and comfortable retreat close to Sandwich’s ancient cinque port. Its award-winning restaurant and location make it the perfect place for special events and weddings. Previously, the hotel used another provider but struggled with getting direct bookings, reaching out to customer support and overpaying commissions to third-party sites.

Why it matters: Ever since switching to Little Hotelier, the property has boosted its revenue and minimised human error.

Johnny Contance, General Manager of the Blazing Donkey explains, “My experience with the previous provider’s support team was awful, it was nearly impossible to speak to a team member and the waiting time was extremely long.”

Top 3 Core Objectives: The Blazing Donkey Hotel is demanding a system which allows them to get more direct bookings and has the best customer support.

Driving more direct bookings: The property is seeking the best solution to get direct bookings for the property.
Convenient switch: After struggling with the previous system, the hotel is eager to work with a system which has convenient customer support.

"Little Hotelier is an easy-to-use system that can be used on the move as well as statically."

Johnny Contance

General Manager

👍 General Manager Johnny Contance said that Little Hotelier is an easy-to-use system that can be used anywhere.:

"Little Hotelier is an easy-to-use system that can be used on the move as well as statically."

⚖️ The selection process: During their research process, Johnny Contance evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

General Manager Johnny Contance said, about their decision: "My experience with the previous provider’s support team was awful, it was nearly impossible to speak to a team member and the waiting time was extremely long. Little Hotelier offers round-the-clock assistance from the customer support team, ensuring the customers receive constant support."

📈 The results: Since switching to Little Hotelier, the hotel experiences an increase in direct bookings, minimised human error, and is able to manage the property from anywhere.

The Blazing Donkey Hotel’s direct bookings have increased by 25-50% since implementing Little Hotelier.
The property has minimise human error and be more focus to deliver the best service for guests.
The mobile app allows hoteliers to easily manage their property from anywhere