Case Study

Tiu Oasis Lombok’s direct bookings soar 35% thanks to Little Hotelier

Christopher Antoni

Little Hotelier · 12月 15, 2023

Tiu Oasis is located in Kuta, Lombok. This idyllic property is located less than 13 km from Lombok International Airport and only a 19-minute walk from Kuta Beach. Tiu Oasis prioritises design and architectural elements to ensure guest comfort. The resort upholds a semi-private concept and has five room units which are divided into two types, luxury bungalows and private villas. When it first opened its doors, Tiu Oasis relied heavily on manual methods to get things done behind the scenes.

Why it matters: Zarkasi Muhamad, Manager of Tiu Oasis Lombok, said that his property was hampered by a number of operational problems as a result of manual processes. The issues that arose due to manual work also expanded to connectivity with online travel agents (OTA).

“We had to monitor the OTAs one by one, which was difficult,” Zarkasi continued. “Everything had to be done manually.” Tiu Oasis was able to finally abandon manual work after investing in Little Hotelier’s property management software.

Top 3 Core Objectives: Tiu Oasis is looking for a solution to help them switch from manual work to automation in managing and distributing their property.

Avoiding manual input: Prior to using any solutions, Tiu Oasis needs to manually update everything from the channel distribution to reporting. They’re looking for a platform to make their work easier.

"It’s extremely simple and we can manage it from our mobile phone too via the app. When I’m at home, I can easily monitor things from my phone. We can also link the channel manager. Regarding [room] availability, it is also set automatically, so when a booking comes in, we don’t have to manually input it."

Zarkasi Muhamad

Manager

👍 Manager Zarkasi Muhamad said that Little Hotelier mobile app is simple and allows Tiu Oasis to manage the online distribution automatically.:

"It’s extremely simple and we can manage it from our mobile phone too via the app. When I’m at home, I can easily monitor things from my phone. We can also link the channel manager. Regarding [room] availability, it is also set automatically, so when a booking comes in, we don’t have to manually input it."

⚖️ The selection process: During their research process, Zarkasi Muhamad evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Manager Zarkasi Muhamad said, about their decision: "Direct bookings increased around 35% after using Little Hotelier. This is because it is possible for guests to make payments directly when booking a room from our website."

📈 The results: Tiu Oasis experiences an increase in direct bookings, able to manage the property from anywhere, and encounter easy reporting.