How Schlössle Hotel Keeps Its Medieval Character While Bringing Revenue Management Into Daily Operations with Mews

REVENUE MANAGEMENT

Schlössle Hotel in Tallinn uses Mews to modernize hotel operations while preserving the character and service of its historic property.

Why it matters: Historic boutique hotels need modern technology without allowing technology to become the focus of the guest experience. Schlössle Hotel uses Mews to bring more automation and revenue management into daily operations while maintaining its distinctive medieval character.

Mews helps Schlössle Hotel streamline hotel operations, including automated check-ins and integrated payments, while supporting revenue management workflows.

Top 3 Core Objectives: Schlössle Hotel was looking to modernize its operations while maintaining its distinctive guest experience and improving how revenue management fits into everyday hotel operations.

Modernize Operations: Replace manual or disconnected processes with a modern PMS that can support more automated hotel workflows.
Automate Guest Journeys: Use automated check-in and integrated payment capabilities to reduce operational friction for staff and guests.
Improve Revenue Management: Bring revenue management closer to daily hotel operations so the team can make revenue-related decisions as part of its regular workflow.

Innovators Mentioned

Schlössle Hotel Group

Mews

Milena Mandzi

Revenue & Reservations Executive

Schlössle Hotel Group

"Mews has helped us streamline front desk processes, guest information, and day-to-day reservation management. Combined with our payment setup through Adyen, it has also made the payment process more integrated and straightforward."

Milena Mandzi

Revenue & Reservations Executive

👍 Revenue & Reservations Executive Milena Mandzi said that Mews streamlined the hotel's front desk, reservations and payment workflows.:

"Mews has helped us streamline front desk processes, guest information, and day-to-day reservation management. Combined with our payment setup through Adyen, it has also made the payment process more integrated and straightforward."

⚖️ The selection process: During their research process, Milena Mandzi evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Revenue & Reservations Executive Milena Mandzi said, about their decision: "Most importantly, the technology supports the team rather than adding administrative work. That gives us more capacity to focus on guests, reservations, and revenue decisions"

📈 The results: Schlössle Hotel modernized its operational setup with Mews, introducing automated check-ins and integrated payments while bringing revenue management into daily operations.