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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
REVENUE MANAGEMENT
From CRM to Oaky: Why Mercure Hotel MOA Berlin returned to Oaky for upselling success
With Oaky’s two-way Mews integration, upsells are automated and no manual approvals or availability checks are needed. MOA Berlin now tracks results in real time and drives revenue from both pre-arrival and front desk offers, achieving an average of EUR 50.47 per request per month, peaking at EUR 62.02 in April 2025.
Drive Consistent Upsell Revenue: Upselling was a key revenue stream, so the team needed a solution that could deliver consistent results, ROI-proven results
Minimize Tedious, Manual Processes: The team wanted a solution that was easy to manage and could automate the upselling flow. From setting up offers to syncing guest requests with the PMS once a deal is sold, the goal was to reduce manual work, minimize errors, and let the system do the heavy lifting—while remaining user-friendly for daily use.
Better Reporting: The team needed clear insights into upselling performance and ROI to make smarter decisions, refine offers, and improve results over time.
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