Deutsches Haus saves three hours of work every day with SiteMinder

REVENUE MANAGEMENT

Deutsches Haus in Bonn, Germany, has been a true institution in the Rhine metropolis for 70 years. The hosts welcome their guests with true warmth and a family atmosphere. We operate the hotel as the third generation and attach great importance to our guests feeling comfortable with us, emphasises Miles Lazaro, who is currently managing the 46-bed hotel with his mother Cora Hübner-Stauf.

Why it matters: Before discovering SiteMinder’s channel manager, Miles had been working with a different platform for seven years. Initially, the collaboration went smoothly, but then the company’s support became increasingly worse until it was finally discontinued altogether.

"We could no longer work properly so that’s when I became frustrated and started looking for a new partner. However, I already had SiteMinder in mind,” Miles explained.

Top 3 Core Objectives: Ability to access a much simpler and sophisticated technology with more option to promote Deutsches Haus on the booking platform of their preference and use Insights to see all the important parameters directly.

Value for money: Connect to a variety of OTAs and have more features and tools such as online booking engine and Guest Engagement.
Streamline accommodation management: Automating tasks that are handled manually to focus on higher-value activities and save time.
Smooth onboarding process: The transition to SiteMinder’s platform is nothing but smooth sailing thanks to its intuitive and user-friendly design.

Innovators Mentioned

Hotel Deutsches Haus

SiteMinder

Miles Lazzaro

Hotelfachmann

Hotel Deutsches Haus

"Anyone with some experience in the field can find their way around the platform quickly and easily. The onboarding went great and the staff took a lot of time for us. We could come to them with any questions at any time. They even offered us more calls that we didn’t need anymore. All of our questions were answered."

Miles Lazzaro

Hotelfachmann

👍 Hotelfachmann Miles Lazzaro said that Miles found the customer service to be just stellar:

"Anyone with some experience in the field can find their way around the platform quickly and easily. The onboarding went great and the staff took a lot of time for us. We could come to them with any questions at any time. They even offered us more calls that we didn’t need anymore. All of our questions were answered."

⚖️ The selection process: During their research process, Miles Lazzaro evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Hotelfachmann Miles Lazzaro said, about their decision: "It almost sounds too good to be true – but SiteMinder has so far kept all the promises it made in advance."

📈 The results: Deutsches Haus managed to automate workflows and saves up to three hours of work per day.

According to Miles, the hotel’s external perception has also improved, thanks to improved communication and personalisation delivered by Guest Engagement. This, in turn, has had a positive impact on booking numbers.
"Everything is now automatically booked into the PMS, which wasn’t the case before. A lot of work is being taken off our hands and we’re saving at least three hours every day!" explained Miles.
The transition to SiteMinder’s platform was nothing but smooth sailing thanks to its intuitive and user-friendly design.