Case Study

SiteMinder helps Infinity8 Bali develop easy strategies for success

Ereena Rosli

SiteMinder · 10月 02, 2024

Infinity8 Bali is a four-star hotel located in Jimbaran, Nusa Dua. Situated near Ngurah Rai International Airport, the hotel is also close to famous tourist attractions such as Garuda Wisnu Kencana, Uluwatu Temple, Bali Nusa Dua Convention Center, and Nusa Dua Beach. Guests staying at one of Infinity8 Bali’s 177 rooms can easily access a number of stunning beaches such as Dreamland and Pandawa Beach. Operating since 2016, the property attracts both domestic and international tourists in large numbers, thanks to high quality service alongside 4-star facilities such as the Infinity Sky Pool, ballroom & meeting room, spa, gym, and free shuttle services.

Why it matters: The property needs to keep operations running smoothly with so much to manage.

Looking for convenience and clever data that enables hoteliers to identify market demand much easier.

Top 3 Core Objectives: Seeking a technology solution that enhances operational efficiency while supporting the development of business strategies to boost revenue and increase visibility.

Seamless system, robust integration: Manage multiple online booking channels on a single platform and reduce potential errors.
Identify market demand: To have an overview of which markets have high demand.
Contributes to business strategy: Regularly adjust rates based on competitor analysis to remain competitive in the industry.

"I’ve used other channel managers at my previous jobs. And it’s safe to say that SiteMinder’s channel manager is the best one out there. Minimal errors, fast integration, and they can also swiftly upload allocations and in real-time."

Ryan Tanjung

Director of Sales & Marketing

👍 Director of Sales & Marketing Ryan Tanjung said that SiteMinder’s Channel Manager is the best I have ever used in my career:

"I’ve used other channel managers at my previous jobs. And it’s safe to say that SiteMinder’s channel manager is the best one out there. Minimal errors, fast integration, and they can also swiftly upload allocations and in real-time."

⚖️ The selection process: During their research process, Ryan Tanjung evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Director of Sales & Marketing Ryan Tanjung said, about their decision: "We exclusively use SiteMinder’s Channel Manager as we think there’s no better solution to fulfil our distribution needs."

📈 The results: Infinity8 Bali significantly reduced errors while managing multiple OTAs and gained valuable insights to develop business strategy with ease.

Ryan and Ulfa admitted that they rarely had to tackle issues such as double bookings or data entry errors.
"Insights helps us increase visibility, due to its fast processing, and also helps us increase ARR (average room rate)" Said Ryan.
Seamless Booking Engine integration that has an easy user interface, and a pleasing user experience.