Case Study

Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Ereena Rosli

SiteMinder · 11月 21, 2022

Located in Malaysia at the heart of Sarawak’s capital, Kuching, Kuching Park Hotel is a convenience-lover’s dream. Visitors to the property are invited to enjoy the ultimate digital experience, with ‘smart’ services.

Why it matters: If everything is made fast and simple, guests have the freedom to enjoy themselves with zero stress in their standard or deluxe rooms. The property is overseen by Infinite Hospitality Group (Malaysia) Sdn Bhd and helmed by Patrick Lau (Co-founder & CEO) and Mason Tang (Co-founder & COO), who are seasoned hospitality professionals with 25 years of experience. They needed a modern technology platform to meet distribution demands.

With this dedication to technology and guest experience, it’s no surprise the same attitude applies to how the property is managed on the backend.

Top 3 Core Objectives: Modern technology platform needed to meet distribution demands. With guest experience taken care of with smart technology, Kuching Park Hotel also needed to ensure bookings were coming in and distribution channel connections were being managed accurately and in real-time.

A practical system: This simplicity of interface and function is the power that gives hoteliers full control over their business, with enough time left over to perfect their guest experience.

"Such has been the success, Kuching Park Hotel will soon be joined by other Infinite properties."

Patrick Lau

Director

👍 Director Patrick Lau said that “Currently we are learning to make full use of SiteMinder for our current hotel and we will definitely expand to other hotels in the future,” explained Patrick and Mason.:

"Such has been the success, Kuching Park Hotel will soon be joined by other Infinite properties."

⚖️ The selection process: During their research process, Patrick Lau evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Director Patrick Lau said, about their decision: "“Using SiteMinder has been very simple, allowing us to cut down the process of entering booking details manually into our PMS.”"

📈 The results: As convenient as life is for guests at Kuching Park Hotel, the management team enjoys the same sense of ease using SiteMinder’s features, with both time and money saved.

Kuching park Hotel managed to save their payroll cost for the Reservations department by 30%
Rates and inventory management are more strategic and easier to control versus market demand
Increased ADR thanks to being able to use dynamic pricing more efficiently