Better.Guest Hotel App (by Betterspace) vs. Guest Services by SmartStay:
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The Decision

Choosing between Better.Guest Hotel App by Betterspace GmbH and Guest Services by SmartStay (Liverton) hinges on your hotel’s specific needs and operational priorities. Both products aim to elevate guest experiences and streamline hotel communication, but their core functionalities and target markets differ significantly. Betterspace’s solution centers on digital guest directories, energy management, and guest messaging, while Liverton’s platform emphasizes digital check-in, upselling, and integrated F&B services. Which aligns better with your current focus: guest engagement or operational automation?

Betterspace’s extensive review base and recent feedback give it a clear edge. Its 23 reviews in the last six months, with an overall rating of 4.91/5, highlight strong customer satisfaction across multiple hotel segments, especially city center hotels. Liverton’s total reviews remain limited, with no recent feedback, making it harder to evaluate its current performance and reliability.

Is Better.Guest or Liverton Better for Hotels?

Both products address the digital guest experience but diverge in their approach and scope. Betterspace offers a multi-functional web app that replaces physical directories, enhances energy control, and facilitates communication, all without requiring downloads. Liverton’s platform emphasizes advanced check-in processes, upselling, and in-room service requests through QR codes and mobile keys.

While Betterspace’s broad feature set—including guest messaging, request management, and multi-lingual support—aims to modernize guest interaction, Liverton leans into transaction automation, pre-arrival upselling, and integrated F&B ordering. Betterspace’s stronger market presence, with more recent reviews and higher ratings, makes it the more tested option today. Are you prioritizing guest engagement or operational automation?

Better.Guest vs Liverton: Which Should Your Hotel Choose?

If your hotel needs a comprehensive digital guest directory, energy management, and seamless communication—especially if you operate in Europe or Asia Pacific—Betterspace is the clear choice. Its high user satisfaction, with a 92% likelihood to recommend and a 9.35/10 NPS score, signals strong reliability and hotelier trust. It’s best suited for city hotels, boutique properties, and resorts seeking modern guest engagement tools.

Conversely, Liverton works best if your focus is on automating check-in/out, upselling, and integrating F&B services through QR codes. Its features cater to hotels wanting to streamline guest onboarding and in-room requests while leveraging mobile keys and digital compendiums. If your hotel operates in North America or has a high proportion of luxury or branded hotels, Liverton’s niche offerings might interest you, though its review data is limited.

Is Better.Guest or Liverton Easier to Use?

Betterspace’s interface has earned a high ease-of-use rating of 4.78/5, with reviews highlighting its straightforward configuration and clear menu navigation. Users praise its intuitive setup process and the simplicity of presenting information via smartphones. Onboarding scores of 4.64/5 reinforce its user-friendly design, with hoteliers reporting quick staff adoption and positive guest reception.

Liverton’s ease of use scores 4.57/5, with some users noting initial setup challenges and the need for proactive support. The limited review data makes it harder to gauge its UI’s intuitiveness, but the focus on automation and QR code-based processes suggests a steeper learning curve for staff unfamiliar with digital check-in or F&B ordering.

Edge: Better.Guest

Which Has Better Features: Better.Guest or Liverton?

Betterspace offers 11 unique features, including mobile check-in, app downloads, guest messaging, request management, hotel directory, local recommendations, room service ordering, and automated translations. These features cover a broad spectrum of guest engagement and operational needs, enabling a more personalized stay.

Liverton provides 20 features, with strengths in hotel website check-in portals, self-service check-in/out, device agnosticism, document scanning, ID verification, and door lock integration. Its feature focus is more transaction and automation-oriented, supporting upselling and payment pre-authorization.

While Liverton’s feature count is higher, Betterspace’s offerings are more aligned with guest experience enhancements. The choice hinges on whether your hotel values a broader guest-facing platform or a specialized automation suite.

Edge: Liverton

Which Has Better Customer Support: Better.Guest or Liverton?

Betterspace’s support ratings are notably high at 4.61/5, with reviews praising its quick response, professional support team, and helpful onboarding. Users describe Betterspace’s support as "competent" and "fast to fulfill requests," contributing to smoother implementation and ongoing use.

Liverton’s support scores 4.29/5, with some users appreciating the swift responses but noting occasional disagreements and room for clearer communication. Its fewer recent reviews make it tougher to assess current support quality.

Edge: Better.Guest

Which Has More Integrations: Better.Guest or Liverton?

Betterspace boasts 27 verified partners, including major PMS and channel management systems like Oracle Hospitality, Mews, and protel, along with additional integrations like hotelkit and TrustYou. This extensive integration network ensures your hotel can connect Betterspace with existing systems easily.

Liverton’s 8 verified partners include Shiji Group, RMS, Cloudbeds, and its own platform, indicating a narrower integration scope. It’s suitable if your hotel already works within this ecosystem but less flexible if you need broader connectivity.

Edge: Better.Guest

Which Do Hoteliers Rate Higher: Better.Guest or Liverton?

Betterspace’s overall hotelier rating of 4.91/5, based on 23 recent reviews, reflects a very high level of satisfaction across diverse hotel types, especially city center and boutique hotels. Its recent feedback emphasizes ease of use, support, and feature richness.

Liverton’s reviews are limited, with no recent feedback or detailed ratings, making it difficult to gauge current hoteliers’ satisfaction. Its niche focus may appeal to specific properties, but broader endorsement is lacking.

Edge: Better.Guest

How Much Do Better.Guest and Liverton Cost?

Betterspace does not publicly list pricing; it operates on a custom quote basis, which often indicates a higher-tier, tailored service. No free trial or freemium options are available, so costs may be significant for smaller hotels.

Liverton’s starting price is $500/month, with no free trial available. Its straightforward pricing makes budgeting easier, but the value relative to features should be carefully evaluated.

What Type of Hotel Should Use Better.Guest?

• Hotels that want a comprehensive guest digital experience, including directories, communication, and energy management.
• Properties aiming to reduce paper and promote sustainability.
• Hotels with a focus on city center, boutique, or resort segments seeking modern guest engagement tools.
• Teams that prioritize seamless integrations with PMS and other systems.
• Hotels that value multilingual support and automation features.

Not ideal if you require extensive F&B ordering or check-in/out automation, as those are less emphasized.

Not ideal if: You primarily need upselling or in-room F&B solutions, or operate in markets where Liverton’s specific integrations and features are more relevant.

What Type of Hotel Should Use Liverton?

• Hotels focusing on automation, especially those interested in digital check-in/out, mobile keys, and upselling packages.
• Properties that want a QR code-based in-room service platform with scheduling and dynamic pricing.
• Hotels with a tech-savvy guest base comfortable with self-service interfaces.
• Properties in North America or with a high proportion of luxury and branded hotels.
• Hotels aiming to streamline guest onboarding, F&B, and request management within a single digital platform.

Not ideal if your hotel needs a broader engagement platform or operates in regions with less support for Liverton’s integrations.

Not ideal if: You require extensive guest messaging, digital directories, or multi-lingual support that Liverton currently does not emphasize.

Better.Guest vs Liverton: The Bottom Line for Hotels

Betterspace offers a well-rounded, high-rated guest engagement platform that emphasizes digital directories, energy management, and communication, making it suitable for hotels seeking a comprehensive guest experience. Its high review count and recent positive feedback affirm its reliability and user satisfaction, particularly in Europe and Asia Pacific markets.

Liverton’s platform is tailored toward automating check-in, upselling, and in-room service via QR codes and digital keys. It’s ideal if your hotel prioritizes operational efficiency and upselling, especially in North America and luxury segments, though its limited recent reviews warrant caution.

If you want a proven, all-encompassing guest app with extensive integrations and high satisfaction, choose Betterspace. If your focus is on automation, upselling, and digital check-in, Liverton could be a fit but consider its limited review data and regional support.

In summary, for most hotels today, Betterspace’s extensive feedback, high ratings, and feature breadth make it the safer, more reliable choice. Liverton may suit specific automation-focused properties but requires further validation to match Betterspace’s proven track record.