EXTouch Room-package Counter vs. Infor POS:
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The Decision

Choosing a hotel POS system hinges on your hotel's specific needs, operational complexity, and growth plans. Extouch International Co., Limited’s EXTouch Room-package Counter stands out with its strong user ratings, recent reviews, and tailored features, whereas Infor POS, despite its extensive global presence, lacks recent review data and a clear user score. Your decision should focus on the product that aligns best with your hotel’s size, segment, and operational priorities.

Both solutions aim to streamline revenue management and guest service operations, but they approach the challenge differently. How your hotel plans to integrate POS with existing systems and features will determine the best fit.

Is EXTouch Room-package Counter or Infor POS Better for Hotels?

EXTouch Room-package Counter primarily targets hotel package management, allowing seamless verification and redemption of services like breakfasts and spa treatments via card swiping or QR codes. Its focus on package tracking and management makes it ideal for hotels that offer bundled services and need real-time guest service verification.

Infor POS, on the other hand, is designed as a broader hospitality POS platform suited for restaurants, food services, and multi-revenue center venues within hotels. Its capabilities include secure transaction processing, loyalty integrations, and serving guests across various hardware setups, making it well-suited for hotels with diverse dining outlets and service points.

Your choice depends on whether your hotel prioritizes package management (EXTouch) or needs a flexible, multi-functional POS solution for various revenue centers (Infor). Do you want to optimize service verification, or do you need a comprehensive transaction platform?

EXTouch vs Infor: Which Should Your Hotel Choose?

If your hotel mainly seeks a package management system that simplifies the validation of guest-included services, EXTouch is the logical choice. It boasts a 77.88 HT score, a 4.63/5 ease-of-use rating, and a 97% likelihood to recommend, based on 32 recent reviews that highlight its customization, stability, and operational efficiency.

If your hotel operates multiple food and beverage outlets, requires secure transaction processing, and values extensive partner integrations, Infor POS could be suitable. However, it lacks recent review data and user ratings, making it harder to gauge its current performance or user satisfaction.

For hotels that want a targeted package management system with high user approval, go with EXTouch. For those needing a versatile, multi-revenue center POS solution, Infor's extensive integrations and cloud capabilities are worth considering, provided your hotel’s staff are comfortable with a less-reviewed platform.

Is EXTouch or Infor Easier to Use?

EXTouch receives a high ease-of-use score of 4.63/5, with reviews praising its intuitive interface and straightforward onboarding process. Users mention that despite some initial learning curve, staff adoption is relatively smooth, especially with the 4.5/5 onboarding rating and clear operational benefits.

Infor POS's user-friendliness is not rated in recent reviews, and its larger, more complex system might demand more training for staff. Its cloud-based nature and hardware flexibility imply ease of access but provide no recent user feedback to confirm how quickly your team can adapt.

Edge: EXTouch, thanks to its recent high ease-of-use ratings and positive staff feedback.

Which Has Better Features: EXTouch or Infor?

EXTouch offers three unique features: Payment Log Reports, Mobile Analytics, and Report Exporting, all tailored to streamline package-related operations. Its core feature is package verification via card or QR code, optimized for guest service validation.

In contrast, Infor provides four features not available in EXTouch: Cloud-based operation, Inventory Management, Customer Management, and Employee Reporting and Management. These make it more suitable for larger hotels with diverse operational needs requiring comprehensive data control.

While Infor has more features overall, EXTouch’s specialized package management features directly benefit hotels focusing on guest service verification. Edge: Infor, for its broader feature set.

Which Has Better Customer Support: EXTouch or Infor?

EXTouch boasts a high customer support rating of 4.59/5, with recent reviews praising its responsive service and helpful onboarding. Reviewers mention that support staff are quick to troubleshoot and assist, making implementation smoother.

Infor, due to its size and global reach, likely offers extensive support, but no recent review data is available to confirm current satisfaction levels. Its support quality may vary across regions and user needs.

Edge: EXTouch, with recent support ratings and positive review comments confirming user satisfaction.

Which Has More Integrations: EXTouch or Infor?

EXTouch currently offers zero verified integration partners, which limits its ability to connect with other hotel systems directly. This could pose challenges if your hotel relies heavily on third-party PMS, CRM, or loyalty integrations.

In comparison, Infor integrates with 113 verified partners, including major solutions like Priority Software, Trevo, and Birchstreet. This extensive network supports broader operational integration and data sharing across departments.

Edge: Infor, with its wide array of verified integrations supporting scalable hotel operations.

Which Do Hoteliers Rate Higher: EXTouch or Infor?

Since Infor has no recent reviews or updated ratings, the only available data favoring EXTouch indicates it is highly rated by users. Its 77.88 HT score, a 4.63/5 ease-of-use, and a 97% recommendation rate reflect strong user satisfaction, especially among luxury and city center hotels.

The absence of recent feedback on Infor leaves its current user experience uncertain. Therefore, based on available data, EXTouch’s higher user ratings make it the preferred choice.

Edge: EXTouch, given its proven recent high ratings and positive user feedback.

How Much Do EXTouch and Infor Cost?

EXTouch’s Room-package Counter is priced at a flat $300, with no free trial or hidden fees. Its straightforward pricing makes it accessible for hotels seeking targeted package management without ongoing subscription complexities.

Infor POS does not specify pricing, as it varies based on hardware, deployment, and custom configurations. The lack of transparent pricing may complicate budget planning for hotels considering Infor.

Edge: EXTouch, thanks to clear, affordable pricing structure.

What Type of Hotel Should Use EXTouch?

Hotels that should consider EXTouch include:

• Hotels offering bundled packages, such as breakfast or spa services.
• Resorts with multiple amenities requiring guest service verification.
• Hotels seeking to digitize check-in/check-out procedures for packages.
• Hotels prioritizing automated, real-time reporting.
• Hotels with staff open to software training, despite some initial learning.

Not ideal if:

• Your hotel primarily needs a comprehensive POS for multiple revenue centers.
• You require extensive third-party integrations.
• Your operation depends heavily on detailed inventory or employee management.

What Type of Hotel Should Use Infor?

Infor POS is suited for:

• Hotels with diverse F&B outlets, needing flexible transaction control.
• Large hotel chains with multiple revenue centers.
• Hotels interested in cloud-based POS to serve guests anywhere.
• Hotels that prioritize extensive partner integrations.
• Operations that value comprehensive employee and customer management.

Not ideal if:

• Your hotel has minimal food service or limited transaction points.
• You prefer a product with recent user reviews or high satisfaction ratings.
• Your budget requires transparent, fixed pricing.

Infor POS vs EXTouch: The Bottom Line for Hotels

EXTouch excels in package management, stability, and recent user ratings, making it the better choice for hotels prioritizing guest service verification and operational efficiency. Its focus on customizable modules and automation appeals especially to boutique, luxury, or city hotels.

Infor POS offers a broad feature set and extensive integrations, ideal for large hotels with multiple outlets, complex operations, and a need for a scalable, cloud-enabled POS system. However, its lack of recent user feedback makes it riskier for hotels seeking proven satisfaction.

If your hotel values ease of use, high recent review scores, and targeted package management, EXTouch is the clear pick. Conversely, if your operation demands broad integration and multi-outlet transaction control, Infor could fit but requires careful vetting due to limited recent feedback.