GuestPoint PMS vs. Shiji Daylight PMS:
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The Decision

Choosing the right property management system (PMS) can dramatically impact your hotel’s operations, guest satisfaction, and revenue. GuestPoint PMS by GuestPoint and Shiji Daylight PMS by Shiji Group are two leading options, but they cater to different hotel profiles and operational priorities. Assessing their strengths and weaknesses will help you determine which aligns best with your hotel’s needs.

GuestPoint offers a straightforward, user-friendly experience with exceptional support, primarily serving motels and small to medium hotels. Shiji, meanwhile, provides a more extensive feature set suited for larger, multi-property groups aiming for scalability and advanced integrations. Which system will support your current and future growth?

Is GuestPoint or Shiji Group Better for Hotels?

GuestPoint and Shiji serve distinct segments, and their core value propositions differ significantly. GuestPoint, with its focus on simplicity and ease of use, is designed for motels and small hotels that prioritize straightforward operations, quick onboarding, and reliable support. Shiji, on the other hand, aims at larger hotels and chains that require a broad array of features, multi-property management, and deep integrations.

While GuestPoint has a lower overall rating and fewer recent reviews, its ease of use and support are highly commended, making it ideal for smaller teams with limited tech expertise. Shiji’s higher ratings in functionality and integrations reflect its suitability for hotels looking to streamline complex operations across multiple locations. Can your hotel afford a system that’s easy to learn but limited in advanced features, or do you need a scalable, multifaceted platform?

GuestPoint vs Shiji Group: Which Should Your Hotel Choose?

If your hotel mainly comprises motels or small boutique properties focused on reliable reservation management, guest communication, and simple operations, GuestPoint is a clear choice. Its intuitive interface, high customer support ratings, and positive reviews from moteliers suggest it can significantly reduce training time and operational headaches.

If your hotel is part of a larger group or requires features like detailed reporting, multi-property management, integrated guest profiles, and extensive automation, Shiji Group’s Daylight PMS is preferable. It’s better suited for hotels that need to manage complex booking scenarios, multiple revenue streams, and advanced integrations with POS, CRM, and other systems.

In summary, choose GuestPoint for a quick-to-implement, easy-to-navigate system with excellent support. Opt for Shiji if scalability, extensive feature sets, and integrations are your priorities.

Is GuestPoint or Shiji Group Easier to Use?

GuestPoint is consistently rated 5/5 for ease of use, thanks to its simple, intuitive interface and straightforward onboarding process. Users from motels and small hotels praise its minimal learning curve and clarity in daily operations, with reviews emphasizing its quick training and easy navigation.

Shiji Group’s system scores 4.63/5, still highly regarded for being user-friendly but slightly more complex due to its extensive features. Many users find its interface accessible, especially with comprehensive training materials, yet the breadth of functionality can introduce a steeper learning curve initially.

Edge: GuestPoint.

Which Has Better Features: GuestPoint or Shiji Group?

GuestPoint offers 5 unique features, including a built-in channel manager, booking engine, on-premise capabilities, mobile app, and revenue management module—features tailored for smaller operations. Shiji Group boasts 59 features, including advanced guest profiles, multi-lingual support, task management, online check-in/out, integrated CRS, guest messaging, housekeeping modules, and more.

While GuestPoint covers core PMS needs, Shiji provides a broader, more customizable suite capable of managing complex operations, guest personalization, and automation. If your hotel requires robust, scalable features, Shiji’s extensive capabilities outweigh GuestPoint’s limited but focused functionalities.

Edge: Shiji Group.

Which Has Better Customer Support: GuestPoint or Shiji Group?

GuestPoint’s support is highly rated, with a perfect 5/5 score and glowing reviews praising its 24/7 availability, knowledge, and patience. Hoteliers report prompt issue resolution and exceptional onboarding assistance, with comments like, “The GuestPoint team is very helpful and quick to respond.”

Shiji Group’s customer support scores 4.53/5, with many users appreciating the professionalism and helpfulness of the support team. However, some reviews note occasional delays during system speed issues or report that support could be more proactive in addressing customization requests.

Edge: GuestPoint.

Which Has More Integrations: GuestPoint or Shiji Group?

GuestPoint partners with 7 verified integration providers, including popular systems like Stripe, KAS Lock Software, Levart, and Bakuun.com Ltd. Its integrations cover essential channels like STAAH, SiteMinder, and Goki, sufficient for small to medium operations.

Shiji Group boasts 64 verified integrations, including major industry players like Bookboost, Revinate, Oaky, IDeaS, Duetto, Amadeus, and more. Its extensive integration network supports large chains needing seamless data flow across POS, CRM, revenue management, and other critical systems.

Edge: Shiji Group.

Which Do Hoteliers Rate Higher: GuestPoint or Shiji Group?

GuestPoint’s reviews are limited, with none in the past six months and a modest review count of 25. Its NPS score of 9.96/5 suggests high satisfaction among moteliers, especially for ease of use and support.

Shiji Group has a slightly higher review count of 32, but reviews are more evenly split across hotel segments, mainly large hotels and chains. Its recent reviews highlight strengths in functionality and scalability, though some mention system speed issues.

Overall, Shiji’s broader user base and recent feedback give it a slight edge in perceived value, but GuestPoint’s niche loyalty remains strong among motels.

Edge: Shiji Group.

How Much Do GuestPoint and Shiji Group Cost?

GuestPoint charges a flat $200 monthly fee with no implementation or trial costs. Its transparent pricing makes it accessible for small hotels and motels with limited budgets.

Shiji Group’s base price is $1,200 monthly, reflecting its richer feature set and enterprise-grade capabilities. No trial info is provided, but its higher cost aligns with larger hotel groups seeking extensive automation and integrations.

If budget constraints are critical, GuestPoint offers a more affordable entry point. For extensive features and scalability, Shiji’s higher price may be justified.

What Type of Hotel Should Use GuestPoint?

• Hotels that operate primarily as motels, small hotels, or RV parks, focusing on simple reservation management, guest communication, and operational efficiency.
• Teams seeking an easy-to-learn system that minimizes training time.
• Hotels with limited IT resources needing reliable, 24/7 support.
• Properties that want quick setup and straightforward functionality.
• Hotels that prioritize customer support over advanced automation or multi-property management.

Not ideal if your hotel needs:

• Extensive automation features.
• Multi-property or chain management.
• Deep integrations with complex revenue systems.
• Customization beyond basic functionality.
• Large-scale operations requiring detailed analytics.

What Type of Hotel Should Use Shiji Group?

• Large hotels or hotel groups managing multiple properties with diverse brands.
• Hotels requiring extensive automation, detailed reporting, and integrations with POS, CRM, and revenue management systems.
• Teams that need scalable solutions that can be customized for local markets.
• Hotels aiming for a future-proof system with cloud-native architecture.
• Properties looking to improve guest personalization through detailed profiles and automation tools.

Not ideal if your hotel:

• Is a small boutique or motel with minimal automation needs.
• Prefers a simple, quick-to-learn interface.
• Has limited IT staff or budget for higher upfront costs.
• Needs basic PMS capabilities without extensive integrations.

The Bottom Line for Hotels

GuestPoint and Shiji serve different hotel profiles, each excelling in their niches. GuestPoint’s ease of use, exceptional support, and affordability make it suitable for motels and small hotels that prioritize simplicity and reliable service.

Shiji’s extensive features, integrations, and scalability cater to larger properties seeking automation, detailed analytics, and multi-location management. It’s the better choice for hotel groups aiming to optimize complex operations and guest experiences.

If your hotel values quick deployment, straightforward functionality, and top-tier support, GuestPoint is the clear winner. For scalable growth, advanced features, and broad integrations, Shiji Group’s Daylight PMS stands out as the more strategic investment.