ICG Fronthotel vs. RMS:
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Is ICG FrontHotel or RMS Better for Hotels?

ICG FrontHotel and RMS address the core challenge of hotel property management but serve distinctly different hotel profiles. ICG FrontHotel presents as a traditional PMS focused on integrated, simplified management with synchronized mobile tools, aiming to boost team productivity and guest evaluations. RMS, by contrast, is a cloud-based, scalable platform designed for a wider range of property types, especially those with complex multi-property and outdoor accommodation needs.

Both systems solve the fundamental problems of reservations, check-ins, billing, and housekeeping management. However, RMS extends this with a broader feature set and deeper integrations, supporting not only hotels but RV parks, serviced apartments, and resorts with advanced revenue management and guest engagement tools. ICG FrontHotel’s lack of reviews and limited integrations suggest it is less proven and narrower in scope compared to RMS’s extensive market presence.

ICG FrontHotel vs RMS: Which Should Your Hotel Choose?

If you operate a small or mid-sized hotel seeking a straightforward PMS with a drag-and-drop tape chart and basic mobile synchronization, ICG FrontHotel might fit your needs, though evidence of its current market fit is limited due to zero reviews and minimal integration partners. Conversely, if you manage a multi-property group, an RV park, or a property requiring complex revenue management and channel distribution across 23 countries, RMS’s 326 reviews and 118 verified integrations make it the clear choice. Its reported scalability and comprehensive feature set align with properties needing advanced booking engines, guest CRM, and real-time reporting.

For boutique hotels, motels, or resorts that demand a one-stop system with cloud accessibility, guest messaging, and ancillary revenue tracking, RMS is supported by strong review volume and high ratings across relevant segments. The data for ICG FrontHotel lacks the volume and recency to guide confident selection for any specific hotel type.

Is ICG FrontHotel or RMS Easier to Use?

RMS holds a 4.3/5 ease of use rating across 326 reviews, with onboarding at 4.1/5, reflecting user satisfaction with system navigation and training. Reviewers highlight a learning curve due to feature depth but praise responsive support that mitigates complexity. ICG FrontHotel has no ratings data, so user experience is unknown. Without reviews, it is impossible to gauge actual staff adoption or onboarding ease.

Given RMS's established user base and consistent ease of use scores, the evidence supports that RMS is accessible for front desk managers and GMs alike. The lack of data on ICG FrontHotel prevents a definitive comparison.

Edge: Even.

Which Has Better Features: ICG FrontHotel or RMS?

RMS offers 38 unique features beyond the 36 shared with ICG FrontHotel, including a booking engine, revenue management module, guest CRM, channel manager, POS integration, guest feedback management, and multi-currency support. These features enable hotels to manage direct bookings efficiently, optimize pricing dynamically, and engage guests with targeted communications. The presence of a mobile app, guest portal, and centralized messaging enhances operational workflows and guest interactions.

ICG FrontHotel’s sole unique feature is a drag-and-drop tape chart, a front desk tool that facilitates room assignments visually. While valuable, it does not match the breadth of RMS’s operational modules or guest-facing technologies.

RMS’s advanced features directly impact daily workflows: revenue managers gain pricing intelligence; front desk staff handle multi-channel reservations; marketing teams utilize native email marketing; and housekeeping benefits from task management modules. ICG FrontHotel’s narrower scope limits such operational enhancements.

Edge: RMS.

Which Has Better Customer Support: ICG FrontHotel or RMS?

RMS scores 4.5/5 in customer support and 4.1/5 in onboarding from 326 reviews. Users repeatedly commend the support team for responsiveness and knowledgeable assistance, citing examples of account managers providing detailed follow-ups and training. Some reviews note a need for updated help center articles and more digital learning resources but overall reflect positive experiences.

ICG FrontHotel lacks any review data on support or onboarding, making assessment impossible. Given RMS’s extensive feedback, it stands as the more reliable choice for hotels that prioritize accessible, expert support during implementation and daily use.

Edge: Even.

Which Has More Integrations: ICG FrontHotel or RMS?

RMS integrates with 118 verified partners, including major platforms like Booking.com, STR, Sage, and OpenKey, supporting diverse operational needs such as channel management, revenue analytics, and guest services. These integrations facilitate real-time availability updates, direct channel connectivity, and expanded distribution, critical for hotels seeking to maximize occupancy and streamline operations.

ICG FrontHotel has 13 verified integrations, including HiJiffy and SiteMinder, but lacks the breadth and variety found in RMS’s ecosystem. This limited integration footprint restricts customization and connectivity options for hotels requiring broader third-party software interoperability.

Edge: RMS.

Which Do Hoteliers Rate Higher: ICG FrontHotel or RMS?

RMS holds a 4.2/5 overall rating across 326 reviews, with strong segment-specific scores: Bed & Breakfast & Inns (4.3/5, 94 reviews), Boutique Hotels (4.2/106), Motels (4.2/83), and Resorts (4.2/104). Review volume and recency confirm these ratings reflect current product quality, despite a 54% drop in reviews over the last six months compared to the previous two-year average.

ICG FrontHotel has no ratings or reviews, so no user satisfaction data exists.

Given the absence of data for ICG FrontHotel and RMS’s well-established ratings across multiple hotel types, RMS is the higher-rated choice by a significant margin.

Edge: Even.

How Much Do ICG FrontHotel and RMS Cost?

ICG FrontHotel’s pricing is undisclosed, with no base price, freemium, monthly flat, or per-room fees published. No trial information is available.

RMS lists a base price of $800 but does not offer freemium, monthly flat, or per-room pricing models. No trial is available.

Hotels evaluating these systems must engage RMS sales for detailed quotes, while ICG FrontHotel’s opaque pricing provides no guidance, increasing risk for buyers seeking budget clarity.

What Type of Hotel Should Use ICG FrontHotel?

• Hotels that prioritize a drag-and-drop tape chart for visual room assignment.
• Properties seeking a PMS with synchronized mobile tools to boost team productivity.
• Hotels that require integrated management of reservations, billing, and housekeeping without extensive third-party integrations.

Not ideal if:

• Your hotel needs a broad ecosystem of integrations for channel management, revenue management, or guest engagement.
• You require a cloud-based, scalable system suited for multi-property or complex inventory management.
• You want proven user satisfaction and active support documented by verified reviews.

What Type of Hotel Should Use RMS?

• Hotels and resorts needing an all-in-one cloud PMS with a booking engine, channel manager, and revenue management.
• Multi-property groups requiring centralized management and rapid onboarding (e.g., Lafayette Hotels scaled 26 properties in 9 days).
• Properties demanding extensive integrations with OTA channels, financial software, and guest services.
• Hotels valuing advanced reporting and analytics to drive operational and financial decisions.
• RV parks, serviced apartments, and outdoor accommodation providers benefiting from specialized inventory and trust accounting modules.

Not ideal if:

• Your property seeks a simple, lightweight PMS without the complexity of extensive features.
• You require transparent pricing beyond a base fee of $800.
• You prioritize a system with a large volume of recent reviews, as RMS’s review activity has declined 54% in the last six months.

ICG FrontHotel vs RMS: The Bottom Line for Hotels

ICG FrontHotel is a traditional PMS with limited publicly available data on user satisfaction, integrations, and pricing, offering a drag-and-drop tape chart and mobile synchronization to support basic hotel operations. RMS, by contrast, is a cloud-based, scalable hospitality platform with 326 reviews averaging 4.2/5, 118 verified integrations, and specialized modules for revenue management, channel distribution, and guest engagement. RMS’s broad functionality and multi-property capabilities address the needs of complex hotels and diverse accommodation types.

Choose ICG FrontHotel if your hotel prioritizes a visually intuitive room assignment tool and seeks a modestly integrated PMS with mobile features, but be aware of the lack of user feedback and integration breadth. Choose RMS if your property demands comprehensive features, multi-channel connectivity, advanced reporting, and proven scalability documented through hundreds of reviews and multiple case studies.

Note that RMS’s review volume has dropped sharply—7 reviews in the last six months versus an average of 15.3—so recent product changes or support quality may not be fully reflected. Buyers should consider this when evaluating RMS’s current performance.