Prostay vs. Sirvoy:
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Is Prostay or Sirvoy Better for Hotels?

Prostay and Sirvoy both serve the property management system (PMS) market but cater to different hotel profiles. Prostay excels for resorts and larger boutique hotels requiring an integrated on-premise solution with advanced features like revenue management and a proprietary POS. Sirvoy targets small to medium-sized hotels, B&Bs, and hostels with an emphasis on ease of use, cloud deployment, and extensive channel management.

Both systems address core PMS needs: reservations, billing, and housekeeping management. They streamline daily operations, reduce manual work, and help hotels manage online distribution efficiently. Choosing between them hinges on property size, operational complexity, and the need for advanced integrations or on-premise deployment.

Prostay vs Sirvoy: Which Should Your Hotel Choose?

If you operate a resort or multi-property boutique hotel needing on-premise functionality, integrated POS, and revenue management, choose Prostay. Its 5/5 rating across 5 reviews, with specific praise for automation and offline mode, supports this fit. However, data on Prostay’s performance in smaller hotels is limited.

If you run a small to medium hotel, B&B, or hostel, especially in diverse global markets, Sirvoy is the stronger choice. It has 157 reviews, including 61 in the last six months, averaging 4.8/5 overall. Sirvoy’s cloud-based system with extensive channel integrations and guest communication features suits lean operations and properties prioritizing direct booking growth.

Is Prostay or Sirvoy Easier to Use?

Prostay scores 4.8/5 for ease of use and onboarding but on just five reviews with no recent feedback. Reviewers highlight intuitive workflows and faster staff training due to well-thought-out design. Sirvoy’s ease of use and onboarding rate 4.6/5 across 157 reviews, with 61 recent, indicating consistent usability. Users emphasize Sirvoy’s simple, straightforward interface that suits non-technical staff and reduces operational friction.

Given the volume and recency of Sirvoy’s reviews balanced against Prostay’s higher but less tested scores, usability is effectively comparable today.

Edge: Even.

Which Has Better Features: Prostay or Sirvoy?

Prostay offers 6 unique hotel-centric features missing in Sirvoy: on-premise deployment, integrated central reservation system (CRS), ancillary revenue tracking, a revenue management module, a proprietary EPoS system, and a spa & wellness module. These tools support complex resorts and multi-department operations, enabling offline capability and deeper revenue insights.

Sirvoy provides 12 exclusive features: SMS guest communication, group booking functionality, integrated ID & passport scanning, a housekeeping mobile app, integrated payment terminals, PCI and SOC2 compliance, tax configuration, tablet/kiosk check-in, and online check-in/out. These enhance guest interaction, mobile operations, compliance, and self-service—key for small to mid-sized properties with front desk efficiency needs.

The broader feature set and compliance tools in Sirvoy suit smaller properties focusing on guest experience and operational agility. Prostay’s unique features support larger, multi-service hotels requiring offline and on-premise robustness.

Edge: Sirvoy.

Which Has Better Customer Support: Prostay or Sirvoy?

Prostay’s customer support rating is a perfect 5/5 but from only five reviews without recent data. Users praise fast, knowledgeable support and helpful onboarding assistance. Sirvoy holds a 4.9/5 rating based on 157 reviews, with 61 recent, reflecting sustained service quality. Reviewers consistently commend Sirvoy’s responsive, human support available at all hours, which aids troubleshooting and system adoption.

Both products receive strong support scores, but Sirvoy’s larger, current review base provides stronger evidence of consistent service levels.

Edge: Even.

Which Has More Integrations: Prostay or Sirvoy?

Prostay has 2 verified integrations: Stripe and STAAH. Sirvoy supports 21 verified partners, including major players like SiteMinder, Revinate, TrustYou, Cloudbeds, and Cendyn. This extensive ecosystem enables Sirvoy users to connect with leading distribution, reputation management, and guest experience platforms.

Sirvoy’s integration depth benefits hotels reliant on third-party tools for channel management, revenue optimization, and guest feedback. Prostay’s limited verified integrations suggest a more closed environment suited to properties prioritizing an all-in-one, on-premise approach.

Edge: Sirvoy.

Which Do Hoteliers Rate Higher: Prostay or Sirvoy?

Prostay holds a 5/5 overall rating from 5 reviews, but no recent reviews exist to confirm current performance. Sirvoy has a 4.8/5 overall rating from 157 reviews, 61 recent, maintaining a stable last-6-month rating identical to its overall score.

By segment, Prostay scores 5/5 in boutique hotels (3 reviews), limited service hotels (2 reviews), resorts (4 reviews), and branded hotels (1 review). Sirvoy has more granular segment data: boutique hotels (4.7/5, 39 reviews), B&Bs (4.7/5, 70 reviews), resorts (4.7/5, 37 reviews), and motels (5/5, 9 reviews). Sirvoy’s broader and more active review base reflects adoption across varied property types.

Ratings are effectively tied, but Sirvoy’s volume and recency offer a more reliable confidence level.

Edge: Even.

How Much Do Prostay and Sirvoy Cost?

Prostay charges a base price of $600 with no trial, monthly fees, or implementation charges published. Its pricing implies a higher upfront investment typical for on-premise systems targeting larger properties.

Sirvoy’s base price is $200 with a 30-day trial and no implementation or monthly flat fees disclosed. This lower entry cost suits smaller properties or those seeking low-risk evaluation.

Pricing transparency favors Sirvoy for budget-conscious buyers and those wanting a trial before commitment.

What Type of Hotel Should Use Prostay?

• Hotels that operate resorts or multi-property boutique hotels needing comprehensive revenue management and integrated POS.
• Properties requiring on-premise solutions with reliable offline modes in areas with inconsistent internet.
• Teams wanting advanced ancillary revenue tracking and spa & wellness management within their PMS.
• Hotels that value in-depth reporting and automation features to reduce manual tasks for front desk and finance staff.

Not ideal if:

• You operate a small to medium property without the need for on-premise deployment.
• Your hotel relies heavily on numerous third-party integrations for channel and guest management.
• You prefer a cloud-native system with mobile-first guest communication and self check-in/out.

What Type of Hotel Should Use Sirvoy?

• Small to medium hotels, B&Bs, hostels, and inns that prioritize easy setup and daily operational simplicity.
• Properties seeking extensive channel manager integrations with major OTAs and broader distribution.
• Teams that benefit from mobile housekeeping apps, integrated payment terminals, and guest communication via SMS and email.
• Hotels that want cloud-based flexibility with online check-in/out and tablet or kiosk options for guest self-service.

Not ideal if:

• You need advanced revenue management or on-premise offline capabilities.
• Your property requires a built-in POS system tightly integrated with the PMS.
• You operate a large resort with complex ancillary service management needs.

Prostay vs Sirvoy: The Bottom Line for Hotels

Prostay and Sirvoy both solve core property management challenges but cater to distinct hotel profiles. Prostay focuses on resorts and larger boutique hotels needing on-premise stability, integrated POS, and advanced revenue modules. Sirvoy serves smaller properties and B&Bs, emphasizing ease of use, cloud deployment, and comprehensive channel management.

Choose Prostay if your property demands offline operation, integrated spa and wellness management, and in-depth revenue tracking. These features reduce dependency on multiple platforms and support complex resort operations. Conversely, select Sirvoy if you run a small to medium hotel or hostel requiring extensive OTA integrations, mobile housekeeping tools, and guest self-service options at an accessible price point.

The choice depends on property size, operational complexity, and technology ecosystem preferences. Each product’s strengths align with different operational models and guest experience priorities.