Redsys vs. Sertifi by Flywire (Payments):
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The Decision

Choosing between Redsys by Redsys and Sertifi by Flywire hinges on your hotel’s specific payment needs and operational priorities. Redsys positions itself as a comprehensive payment gateway with extensive integrations but lacks recent reviews or a strong market presence. Conversely, Sertifi boasts over 129 recent reviews, high user ratings, and numerous features tailored to hospitality, making it the more tested option for hotel payment processing.

Given the data, Sertifi clearly outperforms Redsys in terms of user feedback, support, and feature depth. Are you ready to see how these two platforms compare across key aspects of hotel payment workflows?

Is Redsys or Sertifi Better for Hotels?

Both Redsys and Sertifi aim to simplify hotel payment processes, but they diverge significantly in market presence and usability. Redsys, positioned primarily as a global payment gateway, offers extensive processing options, supporting many payment methods and integrations but has no recent reviews and no notable customer feedback. Sertifi, on the other hand, specializes in hospitality payments and eSignature workflows, with over 129 recent reviews and a 94% likelihood to recommend—highlighting its trusted status among hoteliers.

While Redsys emphasizes transaction security and broad integrations, Sertifi focuses on user experience, speed, and seamless workflows. Which of these strengths aligns better with your hotel’s priorities?

Redsys vs Sertifi: Which Should Your Hotel Choose?

If your hotel needs a straightforward, secure payment gateway with a broad array of payment options and integrations, Redsys could be a fit—though its lack of recent reviews makes it hard to evaluate current performance. If you’re seeking a trusted, user-friendly platform specialized for hospitality, with the ability to rapidly capture deposits, process payments securely, and integrate with major hotel systems, Sertifi is the stronger choice.

Hotels aiming for reliability backed by extensive recent reviews and high satisfaction should lean toward Sertifi. Redsys might appeal if a more generalized payment solution without recent support feedback suits your context, but this is less certain.

Is Redsys or Sertifi Easier to Use?

Sertifi’s user experience is highly rated, with a 4.78/5 ease of use score and positive reviews praising its straightforward interface, quick onboarding, and minimal training requirements. Users mention its intuitive design makes it easy for staff and clients to navigate, streamlining payment and document workflows.

Redsys, however, registers a 0/5 in ease of use, with no recent reviews or user feedback available to gauge its interface or onboarding. Its platform appears less accessible based on available data.

Edge: Sertifi.

Which Has Better Features: Redsys or Sertifi?

Sertifi offers 20 features, including advanced payment options like tokenization, 3-D Secure, PCI compliance, multi-currency settlements, refunds, chargeback management, and integrations with major processors like Stripe and Oracle Hospitality. Redsys, with zero listed features, relies on broad payment processing capabilities but lacks detailed, hospitality-specific functionalities.

The depth and variety of Sertifi’s features—specifically tailored for bookings, deposits, and contract management—make it a more comprehensive solution for hotels. Redsys’s limited feature set suggests it’s more of a payment conduit than a full-service platform.

Edge: Sertifi.

Which Has Better Customer Support: Redsys or Sertifi?

Sertifi’s support is rated 4.59/5, with reviews highlighting quick response times, helpful onboarding, and consistent assistance. Customers frequently mention its friendly, knowledgeable team, describing support as a key strength.

Redsys, with a 0/5 rating and no recent reviews, provides no clear evidence of support quality. The absence of recent customer feedback raises questions about its current support standards.

Edge: Sertifi.

Which Has More Integrations: Redsys or Sertifi?

Sertifi integrates with seven verified partners, including Oracle Hospitality, Salesforce, Amadeus, Stripe, and Infor, covering major hotel and payment systems. Redsys has only one verified integration, Yanolja Cloud Solution, indicating limited connectivity compared to Sertifi.

The broader suite of integrations in Sertifi allows for smoother operations across hotel property management, booking, and payment systems, reducing manual work.

Edge: Sertifi.

Which Do Hoteliers Rate Higher: Redsys or Sertifi?

Sertifi’s recent reviews and high NPS score (9.4/10) demonstrate strong user satisfaction, especially among luxury, branded, and resort hotels. Its 94% likelihood to recommend underscores its trusted status in the hospitality industry.

Redsys, with no recent reviews or ratings, offers no current data on user sentiment. Its product’s lack of recent feedback makes it impossible to gauge hotel satisfaction today.

Edge: Sertifi.

How Much Do Redsys and Sertifi Cost?

Redsys does not publicly disclose pricing, suggesting it may involve custom quotes or variable fees. Sertifi charges a $100 monthly fee, with no trial or free tier, which is transparent and predictable for hotels.

Given the limited transparency and the clear pricing structure of Sertifi, your decision may lean toward the more predictable costs unless Redsys offers a compelling value proposition.

What Type of Hotel Should Use Redsys?

• Hotels that need a broad, customizable payment gateway without specific hospitality features.
• Hotels with internal technical resources to handle integrations and customizations.
• Properties that prioritize processing volume over specialized workflows.

Not ideal if your hotel wants a dedicated, hospitality-focused payment platform or recent user feedback.

What Type of Hotel Should Use Sertifi?

• Hotels seeking a streamlined payment and contract management platform, especially with existing integrations like Opera or Salesforce.
• Properties prioritizing ease of use, security, and quick deposits.
• Hotels that want extensive features such as tokenization, multi-currency payments, and refunds.

Not ideal if your hotel has minimal transaction volume or prefers a highly customizable, non-hosted solution.

The Bottom Line for Hotels

The core difference: Redsys functions primarily as a payment gateway with limited recent feedback, while Sertifi offers a comprehensive hospitality-focused payment and eSignature platform with high user satisfaction. Redsys might suit hotels with complex, custom payment needs and internal tech support, but its lack of recent reviews makes its current performance uncertain.

Hotels that value ease of use, rapid deployment, and proven support should choose Sertifi for its high ratings, rich feature set, and extensive integrations. If your hotel needs a flexible, scalable payment solution with a solid track record, Sertifi is the clear choice.

Conversely, if your hotel already has a payment system in place or prefers a potentially customizable gateway without a focus on hospitality workflows, Redsys could be considered—though its current market presence is questionable.

In summary, for most hotels evaluating payment processing, Sertifi’s proven track record and recent reviews make it the safer, more reliable option by far.