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RAPPORT
Managing Customer Expectations for Hotels and Attractions
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Overzicht
Although hotels and attractions require tailored marketing strategies, one component applies directly to both—managing customer expectations. When realistic expectations are set, and when you go above and beyond to exceed them, customers are more likely to leave positive reviews, schedule repeat visits, and promote your brand.
Wat je gaat leren
- Customer expectations 101
- Setting the right expectations
- Managing disappointment
- Impressing customers in a digital age
- Future of customer expectations
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Managing Customer Expectations for Hotels and Attractions
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Want to talk to a Digital Marketing Agencies expert?
As the official sponsor of this guide, the Sojern team offers Hotel Tech Report users a free 30-minute consultation to help you learn about Digital Marketing Agencies and which is right for your hotel.