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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of alliants

7
Directe verbinding met gasten via meerdere bronnen is een pluspunt, vooral die technisch onderlegde gasten.
Director of Security and Safety from 200 to 499 kamer Boutique Hotels in Chicago (United States)
Geverifieerd
4 jaar geleden
Producten Beoordeeld
Software voor gastenberichten
Wat vind je het leukst?
Directe verbinding met gasten via meerdere bronnen is een pluspunt, vooral die technisch onderlegde gasten. In staat om rechtstreeks met de behoeften van gasten om te gaan in plaats van via meerdere kanalen.
Wat vind je niet leuk of zou beter kunnen?
Mogelijkheid om gasten naar specifieke afdelingen te begeleiden. Meestal worden gasten omgeleid via een andere afdeling en dat zorgt voor vertragingen.
3.5
Gemiddeld
Ease of Use
4.0/5
Klantenservice
4.0/5
ROI
N/A
Implementatie
N/A
Vickie M. from alliants replied
Hello John, Thank you for taking the time to write a review, we truly value your feedback as it helps us understand where we need to improve our platform. I will message you directly about the guidelines for how messages come in, are transferred, escalated, etc. to ensure a guest is responded to in a timely manner. This may be why you are seeing messages routed through other departments. Each hotel determines this routing but we are happy to assist with any recommendations. Also, we're sorry if you're not fully happy with our customer service. We work very closely with your management team and have regular calls with them. If we've missed an opportunity to respond to you directly, please do let us know so we can ensure any query is met responsively. Thank you again for taking the time and do let me know if you wish to discuss your areas of concern further. With much appreciation, Vickie and Team Alliants

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