Review of Kipsu

10
Game Changer. Operates significantly better on Google Chrome so be sure that you have that installed ahead of time. Major key to launching within hotel is getting the front desk agents comfortable with collecting mobile number at check in and explaining the service. If i could do it all over again i would have trained this for a week before launching software.
Front Office Manager from 500+ kamer Branded Hotels in San Francisco (United States)
Geverifieerd
8 jaar geleden
Producten Beoordeeld
Wat vind je het leukst?
We began using Kipsu at the beginning of 2016 and we have seen great improvement with our guest’s satisfaction. Texting is incredibly convientient and the proffered communcation of our guests. The ranking/daily goals has also really helped with my teams emgagment as we strive to be the top hotel. Customer Support Desk also responds very quickly.
Wat vind je niet leuk of zou beter kunnen?
I wish the software integrated better with our existing systems but understand that this is probably out of Kipsu’s control. I would like a live leaderboard so we could see the ranking based on Avg. Response Time, Conversations Participated or Score.
5.0
Uitstekend
Ease of Use
5.0/5
Klantenservice
5.0/5
ROI
5.0/5
Implementatie
5.0/5

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