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Review of Kipsu

10
Great modern and efficient way to communicate with guests
Front office supervisor from 500+ kamer Branded Hotels in San Francisco (United States)
Geverifieerd
9 jaar geleden
Producten Beoordeeld
Software voor gastenberichten
Wat vind je het leukst?
Kipsu is very user friendly and easy to communicate with guests. Guests nowadays would like to text someone rather than giving the operator a call. When there is a complaint or compliment, the guests can send a picture as well so it's very helpful. The down side is, it takes a little while to connect and update with Opera, so we have to wait at least 10 min after we input phone number in Opera to use Kipsu unless we add the phone number into Kipsu to begin with. - Really like the ability to receive pictures - Easy to communicate with guests - Much more effective way to communicate and send in room messages to guests
Wat vind je niet leuk of zou beter kunnen?
Overall I would highly recommend Kipsu but a few things they could improve - Time of updates from Opera (PMS) system - The ability to send pictures back to the guests - Even if we directly add a phone number inside Kipsu, it should update with Opera for room number
5.0
Uitstekend
Ease of Use
5.0/5
Klantenservice
4.0/5
ROI
4.0/5
Implementatie
4.0/5

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