Case Study

How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Stephen Alemar

Canary Technologies · December 14, 2022

Unfortunately, chargebacks and fraud at the Best Western Sunrise Inn & Suites were historically a consistent and seemingly unsolvable problem. But with Canary's Digital Authorizations solution, they solved it.

Why it matters: Chargebacks and fraud can cost hotels $10,000's per year and present a significant drag on a hotel's bottom line.

Canary's PCI compliant Digital Authorizations solution enables hotels to reduce fraud and chargebacks by up to 90%.

Top 3 Core Objectives: The team at the Best Western Sunrise Inn & Suites needed to reduce chargebacks and fraud.

Replace paper authorization forms: Paper and PDF credit card authorization forms are no longer considered PCI compliant and leave hoteliers open to risk. By switching from these forms to Canary's Digital Authorizations solution, the team at the Best Western Sunrise Inn & Suites wanted reduce chargebacks and fraud to a minimum.

"Almost overnight, we went from archaic paper authorizations forms with security issues to a modern solution we knew we could trust."

Sheena Wahl

Front Desk Manager

👍 Front Desk Manager Sheena Wahl said that Canary Digital Authorizations provided the Best Western Sunrise Inn & Suites with a turnkey solution.:

"Almost overnight, we went from archaic paper authorizations forms with security issues to a modern solution we knew we could trust."

⚖️ The selection process: During their research process, Sheena Wahl evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

Front Desk Manager Sheena Wahl said, about their decision: "Canary is easily one of the best technology solutions our property has worked with and we really appreciate all of the value it provides."

📈 The results: Canary's Digital Authorizations solution brought a variety of benefits to the Best Western Sunrise Inn & Suites.

The Best Western Sunrise Inn & Suites has experienced zero chargebacks since implementing Canary.
Digital Authorizations are now easier for both guests and staff to fill out and manage.
There are less binders full of paperwork to look after and data is more secure.