Case Study

Club Balai Isabel doubles occupancy and drives more direct bookings with Cloudbeds

Ricky Schoeman

Cloudbeds · Januari 30, 2025

Nestled on the shores of Taal Lake, just a stone’s throw from the world’s smallest active volcano, Club Balai Isabel offers a perfect blend of nature and community. This unbeatable location, paired with 210 rooms and function spaces that can host up to 500 people, makes it a top destination for both family gatherings and business events.

Why it matters: Previously, the team struggled with an outdated PMS system that limited their ability to generate reports, manage accessibility, and create rate plans. They needed a centralized, user-friendly system to streamline operations, and save time in the process.

After switching to Cloudbeds, the team at Club Balai Isabel quickly noticed a significant improvement in the management of key processes such as reservations, guest communications, and housekeeping. They also saw a 25% increase in direct bookings and a 100% increase in occupancy.

Top 3 Core Objectives: Club Balai Isabel needed a centralized, user-friendly system to streamline operations, and save time in the process.

All-in-one: Club Balai Isabel wanted a solution that could be used by the whole team, from the front desk to housekeeping, and that eliminated the need for multiple software systems.
Easy to use: With a strong emphasis on cross-training and empowering staff to take on various roles and tasks, Club Balai Isabel wanted a solution that was easy to use and train on.
More bookings & occupancy: Club Balai wanted a solution that provided all the functionality to help drive more direct bookings and increase occupancy.

"We got Cloudbeds because it’s very easy to use, it’s cost efficient, and it saves a lot of time and effort."

Jeanne May Rimas

Revenue Manager

👍 Revenue Manager Jeanne May Rimas said that On why Club Balai Isabel chose Cloudbeds:

"We got Cloudbeds because it’s very easy to use, it’s cost efficient, and it saves a lot of time and effort."

⚖️ The selection process: During their research process, Jeanne May Rimas evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Revenue Manager Jeanne May Rimas said, about their decision: "I would recommend Cloudbeds because it's the most reliable and efficient system. It's a user-friendly, all-in-one solution that easily lets you manage your rates and occupancy. It helps drive more revenue to the hotel."

📈 The results: Cloudbeds has helped Club Balai Isabel double occupancy and drive more direct bookings.