OPERATIONS

Simplifying the stay - Amplifying the joy

Verified case study Hotel Tech Report has reached out to hoteliers at Blue Car Rental / Blue Luxury Apartments to verify this case study.
Case study header image
Located in the heart of downtown 101 Reykjavik, Blue Luxury Apartments are located the perfect spot for those who wish to explore the city. Having Goki makes access easy for our guests.
Why it matters: Having keyless access has reduced staff workload and guest check-in times, whilst increasing guest sentiment!
  • Goki has been a win-win for us

Top 3 Core Objectives: Creating a seamless and effortless access. Eliminating the physical key and ensuring streamlined communication.
  • Say goodbye to keys: To get rid of the physical key and all the risk associated with the loss of it.

  • Streamlining communication: Streamline communication to ensure easy access and a clear path to a pleasant stay.

  • Eliminating delays and workload: Complications eliminated with ease of access and minimising the workload of employees.

Goki

Streamline Operations, Secure Access. Transforming Hotels, Hostels & Airbnbs.

Innovators Mentioned

Blue Car Rental / Blue Luxury Apartments
Goki
ÞÞ
Þorsteinn Þorsteinsson
Hotel Tech Report reached out to Þorsteinn Þorsteinsson who verified this case study.

Owner

Blue Car Rental / Blue Luxury Apartments

"Absolute gamechanger! The apartments are self-catering and generally no personnel are located on site, resulting in a very low service level. Ensuring effortless access has resulted in happier customers, reduced problems relating to a physical key and reduced staff workload."

Þorsteinn Þorsteinsson

Owner

👍 Owner Þorsteinn Þorsteinsson said that Goki can run autonomously in the background - achieving increased guest satisfaction with a lighter workload for staff.:
  • "Absolute gamechanger! The apartments are self-catering and generally no personnel are located on site, resulting in a very low service level. Ensuring effortless access has resulted in happier customers, reduced problems relating to a physical key and reduced staff workload."

⚖️ The selection process: During their research process, Þorsteinn Þorsteinsson evaluated Goki's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Goki was the best fit solution:
  • Owner Þorsteinn Þorsteinsson said, about their decision: "Goki has been a win-win for us!"

📈 The results: Absolute gamechanger! The apartments are self-catering and generally no personnel is located on site, resulting in a very low service level. Ensuring effortless access has resulted in happier customer, less problems relating to a physical key and less staff workload
  • Happier customer - Less frustration when problems come up relating to a physical key. We used to have 2 keys, one to access the main door which everyone had the same key, the other to access individual apartments.

  • Safety of our customers and apartments! Much greater safety by no longer having keyboxes that could easily be illegally accessed. Additionally lost keys would cause a threat and added workload of changing the locks.

  • The checkout process is safer and simpler by “logging out” of the apartment.

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