Lamington Group Go Smart: Goki Powers Seamless Access

GUEST EXPERIENCE

Lamington Serviced Apartments is ideally located with central London on the doorstep. The Apartments suit both short and extended stays, for business and pleasure. Even with their mixed audiences, choosing Goki was a no-brainer!

Why it matters: Goki has saved our staff countless hours of additional admin time, whilst simultaneously improving our customer satisfaction. A win all round.

Freed from repetitive admin tasks, our team can now dedicate more time to creating meaningful guest experiences—boosting satisfaction while driving greater efficiency

Top 3 Core Objectives: We wanted to update our access for staff and guests alike, and revolutionise our offering for the 21st century

A user-friendly access solution: Lamington is an outlier as our apartments spread over several streets in west London (as opposed to being housed in one central building), we needed a solution where guests could get right into their room without reporting into a front desk.
Saving our guests additional: Previously, we would cut up to 20 additional keys per week to guests for those who had misplaced them. We did charge for this service due to the additional administrative work at all hours, which in turn caused some negative sentiments across the board.
Having multiple staff gain: We used to have a few manual keys for staff per apartment, but at times different departments such as housekeeping and maintenance may have needed access at varying times. With only one spare staff key per apartment, this often meant staff were chasing each other down for the individual keys

"Eleven out of ten in my opinion - Goki has been extremely helpful for Lamington’s staff operations and guest satisfaction."

Aga Hill

Cluster Assistant House Manager

Innovators Mentioned

Lamington

Goki

Aga Hill

Cluster Assistant House Manager

Lamington

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👍 Cluster Assistant House Manager Aga Hill said that Multiple benefits for guests and staff alike:

"Eleven out of ten in my opinion - Goki has been extremely helpful for Lamington’s staff operations and guest satisfaction."

⚖️ The selection process: During their research process, Aga Hill evaluated Goki's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Goki was the best fit solution:

Cluster Assistant House Manager Aga Hill said, about their decision: "We’ve been impressed with the prompt response from the Goki support team to answer any questions and queries we’ve had along the way. Massive thanks to the whole Goki team!"

📈 The results: Goki has been able to hit our key objectives, with the Goki team being efficient and supportive throughout the whole process

Giving guests the freedom to enter their apartments without seeing staff has seen efficiencies increase exponentially, and make our guests feel more like residents of our apartments rather than hotel guests.
Now, guests directly receive a PIN to their mobile device to gain access, which can be adjusted to a more memorable code if required. It’s that straight forward.
Our employees can now use their own mobile device to enter rooms, with access being time controlled/restricted depending on their role within the organisation.

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