How Pachmair 1453 Cut Staff from 35 to 25 Without Losing Its Premium Edge

OPERATIONS

A full renovation, a nine figure investment in euros, and a complete rethink of what a hotel operation looks like: Pachmair 1453 didn't just update its rooms, it rebuilt its entire guest experience around one idea. If a leaner team can deliver a more personal stay, that's a result worth paying attention to for any hotelier weighing up where to invest next.

Why it matters: After a fourteen month full renovation and an investment of 22 million euros, Johannes Geiger reinvented his classic holiday hotel as a premium apart resort built around a consistently digital operating concept. The property works on a building block principle: guests book a basic stay including breakfast and then choose additional services themselves each day, directly through the app.

That turns upselling into a natural interaction rather than a sales pitch, and that's likely the hook that will make hoteliers want to keep reading.

Top 3 Core Objectives: Johannes Geiger's goal was to noticeably relieve his team without sacrificing the house's premium standard. Specifically, this meant:

Automated answers: Handle recurring, standard guest questions without staff having to repeat themselves all day.
Seamless check in and: Digitize both processes as much as possible, without ever making them feel impersonal.
Effortless upselling: Make spa bookings, food and drink orders, and the weekly program so easy to access that guests book them on their own.

Innovators Mentioned

Guestnet

Johannes Geiger

Owner

Pachmair 1453 Apart Resort

""Filling out the registration form, and a lot of the questions guests have, are basically already taken care of beforehand, so during check in we can focus much more on the personal welcome.""

Johannes Geiger

Owner

👍 Owner Johannes Geiger said that Since the registration form and most guest questions are already handled beforehand, check in can focus almost entirely on a personal welcome.:

""Filling out the registration form, and a lot of the questions guests have, are basically already taken care of beforehand, so during check in we can focus much more on the personal welcome.""

⚖️ The selection process: During their research process, Johannes Geiger evaluated Guestnet's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Guestnet was the best fit solution:

Owner Johannes Geiger said, about their decision: ""Guests often tell us: we don't need to go through this again, we already checked everything over breakfast and it's all correct. All we have to do now is swipe the card.""

📈 The results: Fewer staff, more personal time for guests