Case Study

24 hours time saving per week, with digital housekeeping at Radisson Hotel Bergen

hotelkit · December 16, 2024

The Radisson Blu Hotel in Bergen digitalized its cleaning processes in 2019 with hotelkit Housekeeping. Since the implementation of the digital housekeeping solution, the Radisson Group hotel has saved a total of 24 working hours per week with their room cleanings.

Why it matters: General Manager Frank Ove Wennevik tells us about the challenges the housekeeping department had to deal with before the implementation of hotelkit Housekeeping and describes how this digital solution has considerably facilitated the hotel’s daily work routine.

hotelkit Housekeeping means efficient, user-friendly organizational gadgets in the palm of your housekeeping team’s hands – and yours! Digitize all housekeeping processes, interface seamlessly with your PMS and receive room status updates in real-time.

Top 3 Core Objectives: Less paper, digitized lists and time saving housekeeping routines were the main objectives to digitize the housekeeping processes

Less paper: In the housekeeping department of Radisson Bergen, communicating was characterized by the use of considerable amounts of paper.
Reducing lists: Various lists and printed reports of stay-over and arrival rooms were part of the daily work routine.
Improving room assignment: Room assignment was done by hand, which was quite a lengthy process and required lots of effort.

"The communication between the housekeeping department and the front office meanwhile takes no more than 20 minutes per day."

Frank Ove Wennevik

General Manager Radisson Blu Hotel Bergen

👍 General Manager Radisson Blu Hotel Bergen Frank Ove Wennevik said that General Manager Frank Ove Wennevik is excited about the accomplished time saving and improved communication since using hotelkit.:

"The communication between the housekeeping department and the front office meanwhile takes no more than 20 minutes per day."

⚖️ The selection process: During their research process, Patrick Apostolo evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

Corporate Operations & Business Transformation Director EMEA Patrick Apostolo said, about their decision: "We chose four products that we wanted to take a closer look at. These were tested over a period of four months in four similar hotels. By means of a criteria catalog, these platforms were tested and evaluated by hotel teams, area offices and headquarters. In the end, hotelkit stood out and was able to impress everyone involved in the evaluation phase."

📈 The results: Time savings were achieved throughout various departments and the cleaning status is easily tracked.

The time spent on the assignment of rooms was reduced from 2 hours to 30 minutes.
The cleaning status of the rooms can be overviewed at all times and from anywhere via the hotelkit Housekeeping tool.
Thanks to the digital checklists, the time required for the quality control of the different rooms was reduced from 7 to 5 hours per week.