Case Study

AKZENT Hotel Roter Ochse gains time for what really matters with Mews

Katya Kazantceva

Mews · oktober 10, 2025

Run by the same family for three generations, AKZENT Hotel Roter Ochse is a 31-room property in the UNESCO-listed Upper Middle Rhine Valley. The hotel is part of AKZENT Hotels, a collective of 70+ independently owned boutique and family-run properties across Germany, each known for its character, regional flavors and one-of-a-kind guest experiences.

Why it matters: This family-run hotel in Rhens smoothly transitioned from HS3, and now uses Mews Kiosk, Payments and Terminals to save time, reduce admin and create genuine guest connections.

With Mews running the backend, the team can now focus on creating exceptional experiences, setting a benchmark for how German hotels can embrace the future without losing their heritage.

Top 3 Core Objectives: "We wanted a true digital boost for our hotel. The previous software simply couldn't support our vision of a modern, fully digital guest journey."

Optimization across multiple areas: The goal of replacing a server-based system with a flexible cloud solution was to automate processes around reservations, check-in, payments and housekeeping, freeing up more time for guest engagement.
More flexibility and control: Managing payments was time-consuming and prone to errors. The hotel needed a solution that could streamline transactions and reduce manual input
More time for guests: Time spent on paperwork and behind screens is time taken from guests. At AKZENT Hotel Roter Ochse, manual admin was limiting the personal touch that sets family-run hotels apart.

""Guests are often surprised at how easy it is to use Mews Kiosk. For returning visitors, it's a real time-saver thanks to stored data.""

Heike Kochhäuser

Hotel Owner

👍 Hotel Owner Heike Kochhäuser said that Easy, time-saving check-in.:

""Guests are often surprised at how easy it is to use Mews Kiosk. For returning visitors, it's a real time-saver thanks to stored data.""

⚖️ The selection process: During their research process, Heike Kochhäuser evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Hotel Owner Heike Kochhäuser said, about their decision: ""We wanted a true digital boost for our hotel. The previous software simply couldn't support our vision of a modern, fully digital guest journey.""

📈 The results: When Roter Ochse swapped their old HS3 system for Mews, the impact was immediate. Check-in times dropped. Staff time spent on manual admin fell sharply. Guests enjoyed smoother stays with more personal attention.