How Florin Apart Hotel Boosted Efficiency and Guest Satisfaction with SabeeApp

OPERATIONS

From the very beginning, Florin Apart Hotel *** recognised the need for an all-in-one and user-friendly hotel management system to bring together all daily operations. Based on this need and prior experience, the management chose SabeeApp, which turned out to be an excellent choice.

Why it matters: Florin Apart Hotel ***, located in the heart of downtown Budapest, opened its doors in May 2023. Situated on Károly Körút, near Deák Square, this three-star hotel offers visitors 63 apartments in five categories: Studio, One-Bedroom, Two-Bedroom, Deluxe Two-Bedroom, and Deluxe Three-Bedroom. With its prime location, the hotel primarily attracts foreign tourists exploring the city, who typically stay for 2–3 nights. Guests can also enjoy the on-site breakfast restaurant, The Custom House, which provides a relaxed and welcoming atmosphere. Here, visitors can indulge in a buffet breakfast, brunch, and à la carte options as well.

Alongside the basic SabeeApp package, the hotel also utilises Smart Solutions applications, including the Housekeeping App, Front Office Manager App, and GuestAdvisor. These tools help the staff to make processes more efficient and communication smoother, and ultimately focus on guest satisfaction instead of dealing with administration all day long.

Top 3 Core Objectives: SabeeApp makes life easier for Florin Apart Hotel *** by giving their team the flexibility to manage everything from anywhere while simplifying daily operations. With faster check-ins, automated guest communication, easy compliance with reporting requirements, and a super responsive support team, they can focus more on creating great guest experiences and growing their business.

Optimize Administrative Processes: Enable seamless NTAK and VIZA data submission with just a few clicks, significantly reducing reporting time.
Enhance Operational Efficiency: Reduce check-in time from 10-15 minutes to 3-4 minutes through online check-in.
Improve Staff Onboarding: Ensure all employees are trained on SabeeApp before the hotel’s launch, with recorded sessions available for new hires.

Innovators Mentioned

Florin Apart Hotel***

SabeeApp

Tamás Cselőtei

General Manager

Florin Apart Hotel***

"Since implementing SabeeApp, we've seen a remarkable improvement in our daily operations. Our check-in times have dropped significantly, and the automated reporting has saved us hours of administrative work. The guest experience also has improved significantly with clearer communication and faster service. It’s been a game-changer for us."

Tamás Cselőtei

General Manager

👍 General Manager Tamás Cselőtei said that Since we started using SabeeApp, check-ins have been faster, we’ve saved important time on admin, and guest communication has become much smoother. It’s really changed the way we run things.:

"Since implementing SabeeApp, we've seen a remarkable improvement in our daily operations. Our check-in times have dropped significantly, and the automated reporting has saved us hours of administrative work. The guest experience also has improved significantly with clearer communication and faster service. It’s been a game-changer for us."

⚖️ The selection process: During their research process, Tamás Cselőtei evaluated SabeeApp's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SabeeApp was the best fit solution:

General Manager Tamás Cselőtei said, about their decision: "When we were selecting a software solution, it was crucial for us to find a system that was both easy to use and scalable. SabeeApp stood out not only because of its user-friendly interface but also for its flexibility and responsiveness to our needs. The onboarding process was seamless, and we felt confident from the start that we'd made the right choice"

📈 The results: Florin Apart Hotel *** has experienced significant improvements in both operational efficiency and guest satisfaction thanks to SabeeApp. By leveraging the platform’s powerful features, the hotel has been able to streamline processes, reduce manual workload, and enhance communication with guests. Here are the three most valuable results they’ve achieved through using SabeeApp:

Faster Check-Ins: SabeeApp’s online check-in feature has significantly reduced the traditional check-in time from 10-15 minutes to just 3-4 minutes, helping guests feel welcomed without long wait times, especially during peak hours.
Simplified Reporting: The hotel saves considerable time by using SabeeApp’s easy NTAK and VIZA data submission, which allows for quick and accurate reporting to Hungarian authorities with just a few clicks.
Improved Communication & Guest Experience: Through automated pre-arrival emails, SabeeApp ensures guests receive important details like check-in instructions, making their stay smoother and boosting overall satisfaction.

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