The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 370 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
3RPMS 表现出色 ,拥有独特功能如 Guest CRM.
Stayntouch 表现出色 在 ease of use and customer support 方面 — 尤其适合 brand 类型的物业 (4.9/5) ,拥有独特功能如 Revenue management module and Ancillary revenue tracking.
基于 HTR 上 370 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $300/mo | From $800/mo |
| 经验证的评价 | 0 | 370 |
在分析了 370 条经验证的评价后,3RPMS 用户最看重其 ,而 Stayntouch 用户则强调 用户友好界面, 整合与入职, 系统性能和可靠性。点击任意主题查看评价者的反馈。
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报告和分析
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客房管理和客房服务
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | — | #18 51 条评价 |
| 中型(25-74 间客房) ▾ | — | #5 208 条评价 |
| 大型(75-199 间客房) ▾ | — | #7 29 条评价 |
| 超大型(200+ 间客房) ▾ | — | #2 58 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | — | #6 220 条评价 |
| 豪华酒店 ▾ | — | #6 180 条评价 |
| 品牌/连锁酒店 ▾ | — | #3 152 条评价 |
| 长住酒店 ▾ | — | #14 17 条评价 |
按区域
| 细分市场 |
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| 北美 ▾ | — | #4 262 条评价 |
| 欧洲 ▾ | — | #12 64 条评价 |
| 亚太 | — | #21 3 条评价 |
Choosing between 3RPMS by 3RPMS and Stayntouch involves understanding how each platform addresses your hotel’s core needs. Both systems aim to simplify hotel management, but they diverge significantly in features, user experience, and market presence. With 3RPMS offering a more limited feature set and fewer recent reviews, the decision often hinges on your hotel’s size, complexity, and specific operational priorities. Are you prepared to prioritize ease of use over advanced capabilities?
3RPMS positions itself as an all-in-one, intuitive solution designed for simplicity, while Stayntouch emphasizes scalability, extensive integrations, and guest-centric features. Your choice should reflect your hotel’s growth plans, staff expertise, and desire for automation. So, which platform aligns better with your hotel’s future?
Both products serve as property management systems, streamlining core tasks like reservations, check-ins, and billing. 3RPMS aims to replace over-complicated systems with a straightforward, centralized platform, while Stayntouch focuses on enhancing guest experiences through mobile and contactless solutions. Where they diverge is in sophistication: Stayntouch offers more automation, integrations, and features tailored for larger or multi-property hotels.
Stayntouch has a higher industry reputation, with 317 reviews and a 4.56/5 rating, compared to 3RPMS’s no reviews and a 0/5 score. Recent reviews for Stayntouch praise its ease of use, support, and extensive capabilities, making it the more reliable choice for hotels seeking proven results. Are you comfortable with a system that’s unreviewed and less tested in the field?
If your hotel values comprehensive features, extensive integrations, and scalability, stay with Stayntouch. Its core strengths include a mobile app, guest messaging, revenue management, and multi-property management, ideal for mid-sized to large hotels or chains. Conversely, if your team prioritizes simplicity, quick onboarding, and a lower-cost solution, 3RPMS may appear attractive but comes with no recent reviews to confirm its real-world effectiveness.
For properties aiming for rapid growth, multi-property oversight, or guest-centric innovations, Stayntouch’s proven track record and broad feature set make it the preferred choice. Smaller hotels or boutique properties seeking a more straightforward system might consider 3RPMS, but limited recent data diminishes confidence in its ability to deliver.
Stayntouch’s usability is highly rated at 4.7/5, with users describing it as intuitive, friendly, and quick to learn. Its onboarding process is praised for being efficient, often requiring minimal training, and the platform’s mobile app adds convenience for staff on the go. Meanwhile, 3RPMS has no recent reviews or ratings, making it difficult to gauge its ease of use or onboarding experience.
Given the detailed positive feedback, Edge: Stayntouch.
Stayntouch offers 20 features exclusive to its platform, including revenue management, online support, automated night audit, guest app, booking engine, integrated CRS, and multi-currency handling. It also supports contactless check-in and extensive third-party integrations. 3RPMS, in contrast, has only two unique features—guest CRM and automated reminders—and a total of 29 shared features with Stayntouch.
Stayntouch’s broader feature set and integrations give it a clear edge, especially for hotels seeking automation and guest experience enhancements. Edge: Stayntouch.
Stayntouch’s support ratings are high at 4.68/5, with recent reviews praising its quick, friendly, and knowledgeable assistance. Customers report effective onboarding and support access without ticketing hassles, which improves operational confidence. 3RPMS’s support data is nonexistent, making it impossible to assess support quality or responsiveness.
Given the recent positive reviews and high ratings, Edge: Stayntouch.
Stayntouch integrates with 188 verified partners, including major players like RoomPriceGenie and STAAH, and supports extensive third-party systems. 3RPMS has only 12 verified partners, with common integrations such as SiteMinder and Stripe, but far fewer options overall.
For hotels that rely on multiple integrations for operations or revenue management, Stayntouch’s ecosystem offers greater flexibility. Edge: Stayntouch.
Stayntouch is rated 4.56/5 by 317 reviews, with recent feedback highlighting its ease of use, support, and ability to improve the guest experience. Its users span boutique hotels, resorts, and chain properties across 26 countries, with many praising its scalability. 3RPMS has no recent reviews or ratings, leaving its reputation unverified.
Therefore, Stayntouch’s rating and review volume give it a significant credibility advantage. Edge: Stayntouch.
3RPMS charges a flat monthly fee of $300 with a 30-day free trial, making it potentially attractive for smaller hotels or those with tight budgets. Stayntouch’s pricing starts at $800 monthly, with no free trial, reflecting its broader feature set, scalability, and support services.
While 3RPMS’s lower cost might appeal, its limited and unverified user feedback makes the value proposition uncertain. Stayntouch’s higher price aligns with its extensive capabilities and proven performance.
Given the lack of recent performance data, 3RPMS is best suited for very small or straightforward operations.
Stayntouch is designed for hotels eager to grow, innovate, and deliver a superior guest experience.
The core difference between these products is that Stayntouch offers a more feature-rich, scalable, and supported property management system, while 3RPMS positions itself as a straightforward alternative with limited recent data. Stayntouch's extensive reviews, high ratings, and recent positive feedback showcase its reliability and versatility.
If your hotel needs proven automation, integrations, and scalability, go with Stayntouch. It’s the system most hoteliers trust for operational success and guest satisfaction. Conversely, if your hotel is very small, budget-constrained, or seeking basic management tools, 3RPMS might suffice—but beware of the lack of recent reviews confirming its performance.
In conclusion, the strength of Stayntouch’s recent reviews and broad feature set makes it the clear choice for most hotels aiming for growth and excellence. Only consider 3RPMS if simplicity and cost are your top priorities, and you’re comfortable with unverified performance data.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $300/mo | From $800/mo |
根据 HTR 的产品数据库,3RPMS 和 Stayntouch 共享 29 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| 在线 24/7 支持 | ||
| 客户关系管理 | ||
| 收益管理模块 | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 自动提醒 | ||
| 自定义费率 | ||
| 辅助收入跟踪 |
显示主要差异。这两款产品之间还有 10 项功能存在差异。
我们分析了 5 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
该目标暂无已发布的案例研究。
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
酒店从业者喜爱的方面
该系统直观的设计便于操作,非常适合快速培训新员工。其醒目的视觉和组织元素有助于加快任务执行速度,提升员工能力,从而改善与顾客的互动体验。
Stayntouch 以其无缝集成和流畅的上手流程而著称,这得益于 David 和 Julia 等员工提供的个性化支持。这些员工提供的指导被认为非常宝贵,尤其是在系统过渡和设... Stayntouch 以其无缝集成和流畅的上手流程而著称,这得益于 David 和 Julia 等员工提供的个性化支持。这些员工提供的指导被认为非常宝贵,尤其是在系统过渡和设置方面。
Stayntouch 的服务总体可靠,很少出现重大故障,并通过云端提供持续支持。尽管总体评价良好,但一些用户也对公司快速发展背景下解决复杂问题的速度表示担忧。
酒店从业者提出异议的方面
虽然用户普遍称赞其易于访问且支持运营的报告,但他们也指出需要更具适应性的报告功能。一些报告缺乏细节或难以操作,凸显了可定制分析解决方案的必要性。
客房分配和客房服务功能因提升运营效率而获得积极反馈。然而,用户希望客房日志查看和任务安排功能能够得到改进,以满足特定的管理需求。
独特功能
评分差异最大的方面
这取决于您的需求。3RPMS 和 Stayntouch 共享许多核心 Property Management Systems 功能,但各有独特的能力。3RPMS 提供 13 个经验证的集成合作伙伴,而 Stayntouch 提供 187 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Stayntouch 在易用性方面领先,评分为 4.7/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
3RPMS:否。Stayntouch:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。3RPMS 的 HT Score 为 0,Stayntouch 的为 91。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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