The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 536 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Clock 表现出色 在 ease of use and customer support 方面 — 尤其适合 independent 类型的物业 (4.8/5) ,拥有独特功能如 Guest profiles and Lobby Kiosk.
eviivo 表现出色 在 响应式客户支持 方面 — 尤其适合 Vacation Rentals & Villas 类型的物业 (0.0/5) ,拥有独特功能如 Guest Communication (SMS Messaging).
各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #11 117 条评价 | #15 54 条评价 |
| 中型(25-74 间客房) ▾ | #7 157 条评价 | #23 23 条评价 |
| 大型(75-199 间客房) ▾ | #17 9 条评价 | #20 8 条评价 |
| 超大型(200+ 间客房) ▾ | #11 5 条评价 | #18 2 条评价 |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #8 165 条评价 | #19 41 条评价 |
| 豪华酒店 ▾ | #11 80 条评价 | #16 38 条评价 |
| 品牌/连锁酒店 ▾ | #8 62 条评价 | #19 21 条评价 |
| 长住酒店 ▾ | #9 27 条评价 | #10 18 条评价 |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 ▾ | #17 30 条评价 | #15 39 条评价 |
| 欧洲 ▾ | #3 228 条评价 | #6 142 条评价 |
| 亚太 ▾ | #11 13 条评价 | #33 2 条评价 |
| 中东 | #17 2 条评价 | #29 1 条评价 |
Choosing between Clock PMS by Clock and eviivo Suite™ PMS by eviivo hinges on your hotel’s operational needs and growth plans. Both systems aim to streamline property management, but they diverge significantly in scope, features, and market focus. Clock is a comprehensive, all-in-one solution favored by mid-sized to large hotels and boutique properties in multiple regions, while eviivo is tailored for independent hotels, B&Bs, and vacation rentals with a global reach. Which platform aligns better with your hotel's strategic goals?
Clock and eviivo both serve the core purpose of property management but approach it differently. Clock excels with its extensive feature set, including reservations, rates, invoicing, front desk, housekeeping, guest messaging, booking engine, and integrations — all in one platform. eviivo, however, emphasizes seamless online booking, guest communication, and multi-channel distribution, especially for smaller properties and rental-focused operations. Do you prioritize a full-scale hotel management system or a simplified, booking-centric platform?
Clock's recent reviews, with 6 in the last 6 months, are more current and plentiful than eviivo’s 20 reviews, making it the more reliable choice for understanding ongoing performance. Both products boast high overall ratings, but Clock's detailed features and recent positive feedback highlight its readiness to handle complex operations. Are you seeking a tool that adapts swiftly to your operational demands?
If your hotel needs a robust, all-encompassing property management system that handles reservations, invoicing, and operations from a single platform, Clock is the better option. It’s particularly suited for boutique hotels, city center locations, and properties with complex operational workflows. Conversely, if your hotel operates multiple vacation rentals or B&Bs, and your focus is on online booking, guest communication, and integrations, eviivo’s streamlined approach is ideal.
Clock’s extensive feature list (50 shared features, plus 8 unique to Clock) and broad integration network make it well-suited for hotels seeking operational control. eviivo’s platform, with a focus on booking and guest messaging (notably its AI-powered eviivo Concierge), appeals to property owners prioritizing guest interactions and multi-channel sales. Which profile matches your growth or operational focus?
Clock’s user reviews highlight its intuitive interface, with a 4.78/5 ease-of-use rating, praised for simplifying staff training and daily operations. Support and onboarding are highly rated at 4.71/5, with many users emphasizing quick, helpful onboarding experiences. eviivo, rated at 4.43/5 for ease of use, is also praised for its mobile app and customer support but receives slightly lower ratings for interface intuitiveness and onboarding complexity.
Clock’s recent reviews emphasize its simplicity during busy periods and straightforward training for new staff. eviivo’s interface, while user-friendly, sometimes presents a steeper learning curve due to its broader scope and feature set. Edge: Clock.
Clock’s features include guest profiles, multi-currency, multilingual support, gift vouchers, integrated ID scanner, lobby kiosks, rules-based room assignments, and detailed invoicing — features eviivo does not offer. eviivo’s standout feature is its AI-powered guest messaging (eviivo Concierge), and its strong focus on online distribution channels.
Clock’s 50 shared features plus 8 unique ones provide a comprehensive management ecosystem. eviivo offers only one exclusive feature (guest communication), but excels in online booking and channel management. For hotels seeking extensive operational tools, Clock takes the lead. Edge: Clock.
Clock’s support ratings are slightly higher at 4.75/5, with recent reviews praising its responsiveness and proactive assistance. Users mention that Clock’s support team consistently helps resolve issues quickly, supporting ongoing system updates.
eviivo’s customer support, rated at 4.42/5, is highly regarded but sometimes criticized during onboarding or system migration phases. Users highlight that eviivo support staff are responsive, but occasional delays in resolving complex issues can occur.
Edge: Clock.
Clock boasts 111 verified partners, covering a broad range of integrations including revenue management, guest experience, and more. Shared integrations include major platforms like Tripadvisor, Experience Hotel, and GuestRevu, with Clock offering additional integrations such as hotel investor apps and mobile key solutions.
eviivo has 32 verified partners, including key OTAs like Expedia, Booking.com, Airbnb, and Google Hotel Ads. While fewer overall, eviivo’s integrations focus strongly on online booking and distribution.
Clock’s larger and more diverse integration network makes it better suited for properties requiring extensive third-party connections. Edge: Clock.
Clock’s recent reviews indicate a high rating of 4.8/5, with independent hotels and boutique properties particularly praising its ease of use, feature richness, and support. The most recent reviews emphasize its reliability and wide functionality.
eviivo’s overall rating is 0.93/5, but this appears to be a data anomaly or a typo; review counts are more crucial. Its reviews show strong satisfaction in automation and mobile access but also significant negative comments about system stability and customer service during critical moments.
Based on recent, numerous reviews, Clock is rated higher by hoteliers. Edge: Clock.
Clock’s pricing starts at $600 per month with no freemium or trial options, emphasizing its enterprise-level focus. eviivo’s base price is $700 per month, also without a free trial, positioning both as premium solutions.
While eviivo’s higher price might reflect its SaaS-focused, online booking emphasis, Clock’s cost aligns with its broad feature set and integrations. Neither platform offers trial options, so consider value over time.
Not ideal if:
Not ideal if:
Clock PMS offers a full suite of features that suit hotels needing operational control and automation across various departments. It is ideal for boutique hotels, city center properties, and those with complex workflows, especially given its recent reviews and high ratings.
eviivo excels in online booking, guest messaging, and distribution channels, making it the top choice for smaller properties, B&Bs, and vacation rentals focusing on direct bookings and guest communication. Its recent reviews highlight its ease of use and responsiveness, though some operational limitations are noted.
If your priority is a comprehensive, versatile management platform with a broad set of features and integrations, Clock is the clear choice. However, if your primary needs revolve around online distribution, guest messaging, and managing multiple small properties efficiently, eviivo is better suited.
In conclusion, for hotels seeking an all-in-one, robust PMS that adapts to diverse needs, Clock leads. For property managers focusing on online booking, guest interaction, and growth through distribution channels, eviivo remains a strong contender.
我们分析了 14 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
酒店从业者喜爱的方面
Clock PMS+ 提供丰富的功能,有助于管理酒店运营和活动。然而,一些用户发现功能繁多,难以管理,建议改进其组织方式。
该软件通过节省时间并简化部门之间的沟通和协调,显著提高了运营效率,为员工和客人带来更顺畅的体验。
用户对响应式支持服务和定期更新表示赞赏,这些更新引入了新功能和改进,确保了系统的可靠性和与用户需求的相关性。
酒店从业者提出异议的方面
用户偶尔会遇到以代码形式显示的错误消息,这让他们难以快速解决问题。直接从错误消息导航到问题可以提升用户体验。
报告功能虽然全面,但速度较慢,限制了其目前的有效性。用户建议进行优化,以解锁更多强大的功能。
排名更高的方面
独特功能
酒店从业者喜爱的方面
Eviivo 的客户支持因其响应速度和效率而备受赞誉。Guetif 先生、Joseph 和 Xavier 等支持人员提供了卓越的帮助,这在用户入职阶段以及出现问题时至关重要,从而... Eviivo 的客户支持因其响应速度和效率而备受赞誉。Guetif 先生、Joseph 和 Xavier 等支持人员提供了卓越的帮助,这在用户入职阶段以及出现问题时至关重要,从而提升了整体用户体验。
该平台在入职流程中提供专业知识,帮助酒店无缝集成系统。该指导确保信息集成的一致性和PMS功能的最佳利用,从而提高物业管理效率。
Eviivo 因其高效的技术而备受认可,它使用户能够更快、更少地完成任务。这减少了停机时间并改善了运营工作流程,确保了酒店管理的流畅体验。
酒店从业者提出异议的方面
一些用户建议进行改进,特别是扩展移动应用程序开发等功能以及更具体的日常使用技巧,以进一步优化业务运营并利用平台的功能。
虽然用户总体上感到满意,但仍要求提供更多定制选项,包括网络和移动应用程序增强功能,以进一步满足特定的运营需求并提供额外的价值。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Clock PMS 和 eviivo Suite™ PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。Clock PMS 提供 111 个经验证的集成合作伙伴,而 eviivo Suite™ PMS 提供 32 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Clock PMS 在易用性方面领先,评分为 4.8/5 对比 4.5/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Clock PMS:否。eviivo Suite™ PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Clock 的 HT Score 为 84,eviivo 的为 87。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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