The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 537 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Clock 表现出色 在 ease of use and customer support 方面 — 尤其适合 independent 类型的物业 (4.9/5) ,拥有独特功能如 Guest profiles and Lobby Kiosk.
eviivo 表现出色 在 customer support and onboarding 方面 — 尤其适合 Vacation Rentals & Villas 类型的物业 (0.0/5) ,拥有独特功能如 Guest Communication (SMS Messaging).
在分析了 537 条经验证的评价后,Clock 用户最看重其 ease of use and intuitive design, 预订和客房管理, 集成与自动化,而 eviivo 用户则强调 customer support and onboarding, 易于使用和日常操作, 报告和分析。点击任意主题查看评价者的反馈。
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Ease of Use and Intuitive Design
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Customer support and onboarding
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预订和客房管理
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易于使用和日常操作
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集成与自动化
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报告和分析
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培训和入职
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多物业集中管理
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功能更新和可用性
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界面、自定义和移动/访问限制
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连接性和同步性
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定价、费率方案和年度费率变动
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费率管理灵活性
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发票和账单工作流程
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #11 117 条评价 | #15 54 条评价 |
| 中型(25-74 间客房) ▾ | #7 157 条评价 | #23 23 条评价 |
| 大型(75-199 间客房) ▾ | #17 9 条评价 | #20 8 条评价 |
| 超大型(200+ 间客房) ▾ | #11 5 条评价 | #18 2 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #8 165 条评价 | #19 41 条评价 |
| 豪华酒店 ▾ | #11 80 条评价 | #16 38 条评价 |
| 品牌/连锁酒店 ▾ | #8 62 条评价 | #19 21 条评价 |
| 长住酒店 ▾ | #9 27 条评价 | #10 18 条评价 |
按区域
| 细分市场 |
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| 北美 ▾ | #17 30 条评价 | #15 39 条评价 |
| 欧洲 ▾ | #3 228 条评价 | #6 142 条评价 |
| 亚太 ▾ | #11 13 条评价 | #33 2 条评价 |
| 中东 | #17 2 条评价 | #29 1 条评价 |
Choosing between Clock PMS by Clock and eviivo Suite™ PMS by eviivo hinges on your hotel’s operational needs and growth plans. Both systems aim to streamline property management, but they diverge significantly in scope, features, and market focus. Clock is a comprehensive, all-in-one solution favored by mid-sized to large hotels and boutique properties in multiple regions, while eviivo is tailored for independent hotels, B&Bs, and vacation rentals with a global reach. Which platform aligns better with your hotel's strategic goals?
Clock and eviivo both serve the core purpose of property management but approach it differently. Clock excels with its extensive feature set, including reservations, rates, invoicing, front desk, housekeeping, guest messaging, booking engine, and integrations — all in one platform. eviivo, however, emphasizes seamless online booking, guest communication, and multi-channel distribution, especially for smaller properties and rental-focused operations. Do you prioritize a full-scale hotel management system or a simplified, booking-centric platform?
Clock's recent reviews, with 6 in the last 6 months, are more current and plentiful than eviivo’s 20 reviews, making it the more reliable choice for understanding ongoing performance. Both products boast high overall ratings, but Clock's detailed features and recent positive feedback highlight its readiness to handle complex operations. Are you seeking a tool that adapts swiftly to your operational demands?
If your hotel needs a robust, all-encompassing property management system that handles reservations, invoicing, and operations from a single platform, Clock is the better option. It’s particularly suited for boutique hotels, city center locations, and properties with complex operational workflows. Conversely, if your hotel operates multiple vacation rentals or B&Bs, and your focus is on online booking, guest communication, and integrations, eviivo’s streamlined approach is ideal.
Clock’s extensive feature list (50 shared features, plus 8 unique to Clock) and broad integration network make it well-suited for hotels seeking operational control. eviivo’s platform, with a focus on booking and guest messaging (notably its AI-powered eviivo Concierge), appeals to property owners prioritizing guest interactions and multi-channel sales. Which profile matches your growth or operational focus?
Clock’s user reviews highlight its intuitive interface, with a 4.78/5 ease-of-use rating, praised for simplifying staff training and daily operations. Support and onboarding are highly rated at 4.71/5, with many users emphasizing quick, helpful onboarding experiences. eviivo, rated at 4.43/5 for ease of use, is also praised for its mobile app and customer support but receives slightly lower ratings for interface intuitiveness and onboarding complexity.
Clock’s recent reviews emphasize its simplicity during busy periods and straightforward training for new staff. eviivo’s interface, while user-friendly, sometimes presents a steeper learning curve due to its broader scope and feature set. Edge: Clock.
Clock’s features include guest profiles, multi-currency, multilingual support, gift vouchers, integrated ID scanner, lobby kiosks, rules-based room assignments, and detailed invoicing — features eviivo does not offer. eviivo’s standout feature is its AI-powered guest messaging (eviivo Concierge), and its strong focus on online distribution channels.
Clock’s 50 shared features plus 8 unique ones provide a comprehensive management ecosystem. eviivo offers only one exclusive feature (guest communication), but excels in online booking and channel management. For hotels seeking extensive operational tools, Clock takes the lead. Edge: Clock.
Clock’s support ratings are slightly higher at 4.75/5, with recent reviews praising its responsiveness and proactive assistance. Users mention that Clock’s support team consistently helps resolve issues quickly, supporting ongoing system updates.
eviivo’s customer support, rated at 4.42/5, is highly regarded but sometimes criticized during onboarding or system migration phases. Users highlight that eviivo support staff are responsive, but occasional delays in resolving complex issues can occur.
Edge: Clock.
Clock boasts 111 verified partners, covering a broad range of integrations including revenue management, guest experience, and more. Shared integrations include major platforms like Tripadvisor, Experience Hotel, and GuestRevu, with Clock offering additional integrations such as hotel investor apps and mobile key solutions.
eviivo has 32 verified partners, including key OTAs like Expedia, Booking.com, Airbnb, and Google Hotel Ads. While fewer overall, eviivo’s integrations focus strongly on online booking and distribution.
Clock’s larger and more diverse integration network makes it better suited for properties requiring extensive third-party connections. Edge: Clock.
Clock’s recent reviews indicate a high rating of 4.8/5, with independent hotels and boutique properties particularly praising its ease of use, feature richness, and support. The most recent reviews emphasize its reliability and wide functionality.
eviivo’s overall rating is 0.93/5, but this appears to be a data anomaly or a typo; review counts are more crucial. Its reviews show strong satisfaction in automation and mobile access but also significant negative comments about system stability and customer service during critical moments.
Based on recent, numerous reviews, Clock is rated higher by hoteliers. Edge: Clock.
Clock’s pricing starts at $600 per month with no freemium or trial options, emphasizing its enterprise-level focus. eviivo’s base price is $700 per month, also without a free trial, positioning both as premium solutions.
While eviivo’s higher price might reflect its SaaS-focused, online booking emphasis, Clock’s cost aligns with its broad feature set and integrations. Neither platform offers trial options, so consider value over time.
Not ideal if:
Not ideal if:
Clock PMS offers a full suite of features that suit hotels needing operational control and automation across various departments. It is ideal for boutique hotels, city center properties, and those with complex workflows, especially given its recent reviews and high ratings.
eviivo excels in online booking, guest messaging, and distribution channels, making it the top choice for smaller properties, B&Bs, and vacation rentals focusing on direct bookings and guest communication. Its recent reviews highlight its ease of use and responsiveness, though some operational limitations are noted.
If your priority is a comprehensive, versatile management platform with a broad set of features and integrations, Clock is the clear choice. However, if your primary needs revolve around online distribution, guest messaging, and managing multiple small properties efficiently, eviivo is better suited.
In conclusion, for hotels seeking an all-in-one, robust PMS that adapts to diverse needs, Clock leads. For property managers focusing on online booking, guest interaction, and growth through distribution channels, eviivo remains a strong contender.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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会计与金融
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| 直接计费 | ||
| RevPaR 和 ADR 报告 | ||
| 多币种 | ||
| 交易电子邮件(预订、作品集等) | ||
| 自动夜间审计 | ||
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营销与电子商务
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| 访客通信(短信) | ||
| 原生电子邮件营销 | ||
| 客人资料 | ||
| 客户关系管理 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 预订引擎 | ||
| 交易电子邮件(预订、作品集等) | ||
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管理和配置
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| 集中的用户和角色管理 | ||
| 多种语言 | ||
| 基于云 | ||
| 在前提 | ||
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用户管理
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| 访客通信(短信) | ||
| 客人资料 | ||
| 集中消息传递 | ||
| 交易电子邮件(预订、作品集等) | ||
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前台
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| 移动设备笔记和任务(语音转文本) | ||
| 移动应用 | ||
| 自动夜间审计 | ||
| 日历视图 | ||
| 多种语言 | ||
| 任务管理 | ||
| 自动提醒 | ||
| 客人资料 | ||
| 平板电脑/自助服务终端值机 | ||
| 付款请求 | ||
| 集中消息传递 | ||
| 自动空间优化 | ||
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群组管理
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| 组功能 | ||
| 自动空间优化 | ||
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宾客体验
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| 集成身份证和护照扫描仪 | ||
| 数字注册 | ||
| 访客应用 | ||
| 网上值机 | ||
| 在线结帐 | ||
| 来宾消息 | ||
| 交易电子邮件(预订、作品集等) | ||
| 身份证扫描和注册预填 | ||
| 大堂售货亭 | ||
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家政
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| 管家模块 | ||
| 家政移动应用程序 | ||
| 实时状态更新 | ||
| 自动分配 | ||
| 实时报告 | ||
| 轮班计划 | ||
| 员工信息 | ||
| 在线结帐 | ||
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付款
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| 集成支付终端和读卡器 | ||
| 直接计费 | ||
| 多币种 | ||
| 交付过程 | ||
| 付款请求 | ||
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预订管理
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| RevPaR 和 ADR 报告 | ||
| 礼品卡 | ||
| 频道管理员 | ||
| 综合 CRS | ||
| 拖放磁带图 | ||
| 费率管理 | ||
| 自动空间优化 | ||
| 基于规则的房间分配 | ||
| 交易电子邮件(预订、作品集等) | ||
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收入管理
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| RevPaR 和 ADR 报告 | ||
| 自定义费率 | ||
| 辅助收入跟踪 | ||
| 收益管理模块 | ||
| 基本定价 | ||
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税务与合规
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| 符合 PCI 标准 | ||
| 符合 GDPR | ||
| SOC2 投诉 | ||
| 税务配置 | ||
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支持与培训
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| 在线 24/7 支持 | ||
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食品与饮料
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温泉
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| 水疗和健康模块 |
我们分析了 14 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
酒店从业者喜爱的方面
Many users are impressed with Clock PMS+ for its user-friendly interface and intuitive design, which simplifies the training process for new employees... Many users are impressed with Clock PMS+ for its user-friendly interface and intuitive design, which simplifies the training process for new employees and enhances operational efficiency. The software's straightforward navigation and learnability make it ideal for fast-paced environments.
评论者经常提到,Clock PMS+ 提供了高效的预订和客房管理工具。它将预订、客房管理和宾客沟通等各种运营环节整合到一个平台上,从而节省时间并减少错误。
用户非常欣赏 Clock PMS+ 的广泛集成和自动化功能,它可以与其他系统无缝连接,节省重复性任务的时间,并增强日常运营。
酒店从业者提出异议的方面
一些评论者表示,他们在适应新功能更新方面遇到了一些挑战,他们认为,虽然这些改进是有益的,但有时会影响用户体验。因此,他们呼吁制定更平滑的过渡流程来更好... 一些评论者表示,他们在适应新功能更新方面遇到了一些挑战,他们认为,虽然这些改进是有益的,但有时会影响用户体验。因此,他们呼吁制定更平滑的过渡流程来更好地适应这些更新。
一些用户指出,虽然 Clock PMS+ 提供了全面的报告,但在数据收集和呈现方式方面仍有改进的空间,这可以增强收入管理和战略规划。
排名更高的方面
独特功能
酒店从业者喜爱的方面
Reviews overwhelmingly praise eviivo's support, onboarding, and training teams for being responsive, knowledgeable, and proactive. Many users say this... Reviews overwhelmingly praise eviivo's support, onboarding, and training teams for being responsive, knowledgeable, and proactive. Many users say this hands-on help made setup smooth, helped them configure the system correctly, and reduced the burden on internal staff.
许多评论者认为 eviivo 简单易用、直观便捷,非常适合日常物业管理。他们表示,eviivo 简化了预订处理、预订流程和物业设置等日常工作,从而减少了管理时间,使... 许多评论者认为 eviivo 简单易用、直观便捷,非常适合日常物业管理。他们表示,eviivo 简化了预订处理、预订流程和物业设置等日常工作,从而减少了管理时间,使运营更加顺畅。
报表功能是用户经常提及的话题,他们希望能够查看基本的统计数据、账单和收入相关信息。然而,一些用户评论要求提供更深入的报表分析、更完善的筛选功能以及更灵... 报表功能是用户经常提及的话题,他们希望能够查看基本的统计数据、账单和收入相关信息。然而,一些用户评论要求提供更深入的报表分析、更完善的筛选功能以及更灵活的组级分析,以辅助会计和运营决策。
酒店从业者提出异议的方面
不少用户希望增加自定义选项、提升界面美观度,并改善界面导航的灵活性。具体来说,他们希望加快登录速度、改进概览页面、增加自定义模板、增强网站自定义功能,... 不少用户希望增加自定义选项、提升界面美观度,并改善界面导航的灵活性。具体来说,他们希望加快登录速度、改进概览页面、增加自定义模板、增强网站自定义功能,并开发更完善的移动应用。
用户重视eviivo的费率规划功能,并指出该平台支持价格管理,但部分用户认为年度费率调整和规划/定价流程过于复杂。尤其是规模较小的运营商,他们更希望工作流程... 用户重视eviivo的费率规划功能,并指出该平台支持价格管理,但部分用户认为年度费率调整和规划/定价流程过于复杂。尤其是规模较小的运营商,他们更希望工作流程更简洁,减少不必要的选项。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Clock PMS 和 eviivo Suite™ PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。Clock PMS 提供 110 个经验证的集成合作伙伴,而 eviivo Suite™ PMS 提供 34 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Clock PMS 在易用性方面领先,评分为 4.8/5 对比 4.5/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Clock PMS:否。eviivo Suite™ PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Clock 的 HT Score 为 87,eviivo 的为 87。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您的房产情况量身定制的推荐方案