The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #11 117 条评价 | — |
| 中型(25-74 间客房) ▾ | #7 157 条评价 | — |
| 大型(75-199 间客房) ▾ | #17 9 条评价 | — |
| 超大型(200+ 间客房) ▾ | #11 5 条评价 | — |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #8 165 条评价 | — |
| 豪华酒店 ▾ | #11 80 条评价 | — |
| 品牌/连锁酒店 ▾ | #8 62 条评价 | — |
| 长住酒店 ▾ | #9 27 条评价 | — |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 ▾ | #17 30 条评价 | — |
| 欧洲 ▾ | #3 228 条评价 | — |
| 亚太 ▾ | #11 13 条评价 | — |
| 中东 | #17 2 条评价 | — |
Selecting the right property management system (PMS) is critical for your hotel’s operational efficiency and guest experience. Both Clock PMS and HoresPlus aim to centralize hotel operations, but they diverge significantly in features, user feedback, and market presence. Clock PMS, with its extensive review base and recent positive feedback, clearly outperforms HoresPlus in reliability and user satisfaction. So, which solution truly matches your hotel’s needs?
Clock PMS and HoresPlus are designed to streamline hotel operations, but they approach this goal differently. Clock PMS is an all-in-one platform with over 250 recent reviews, a high HTR score of 84, and an overall rating of 4.8/5, indicating strong user confidence. HoresPlus, with no recent reviews or ratings, lacks proven recent user satisfaction data.
Clock’s modern, cloud-based architecture supports complex integrations, automation, and extensive features, whereas HoresPlus remains a lesser-known player with limited documented features. Both aim to reduce manual work, but Clock’s recent reviews highlight its ease of use, responsiveness, and a broader feature set that caters to various hotel types. HoresPlus’s lack of recent feedback makes it hard to assess whether it can meet current hotel industry demands.
Are you looking for a proven, highly-rated PMS with robust support, or a less tested solution that might require more vetting?
If your hotel needs a proven, comprehensive PMS with a wide feature set, go with Clock PMS. Its extensive integrations, automation capabilities, and recent positive reviews make it ideal for hotels seeking operational efficiency and guest engagement. It is especially suitable if you require multi-lingual support, guest profiles, online check-in, and other advanced features.
If your hotel has minimal needs or prefers a straightforward system, HoresPlus might be considered, although the lack of recent reviews and data makes this a riskier choice. HoresPlus could suit smaller properties or teams willing to invest in a less established platform with fewer documented capabilities.
In summary, choose Clock PMS for reliability, advanced features, and ongoing support, and consider HoresPlus only if your hotel can accept the risk of limited recent validation.
Clock PMS scores a 4.78/5 for ease of use, with users praising its intuitive interface and quick onboarding process. Recent reviews mention that new staff can be trained easily, and the platform helps streamline daily operations, saving valuable time.
HoresPlus lacks recent user ratings or reviews, making it difficult to assess its usability. Its interface, features, and onboarding experience are unclear from available data, which could pose challenges for staff adoption.
Edge: Clock PMS.
Clock PMS boasts 58 features, including unique tools like EPoS, multi-currency support, gift vouchers, and automated night audits, which HoresPlus does not list. Its features span reservations, invoicing, housekeeping, guest messaging, booking engine, and online check-in, offering a highly comprehensive package.
HoresPlus offers core functions like reservations, billing, and guest management but lacks the breadth of features Clock provides. It is particularly noted for guest communication via SMS, a feature that is not present in Clock.
Edge: Clock PMS.
Clock PMS has a support rating of 4.75/5, with recent reviews emphasizing quick, helpful responses and proactive assistance. Users mention that Clock’s customer service made onboarding smooth and continues to assist effectively during operations.
HoresPlus has no recent reviews or ratings, leaving its customer support reputation uncertain. Without user feedback, it’s difficult to gauge whether HoresPlus offers timely and effective support.
Edge: Clock PMS.
Clock PMS integrates with 111 verified partners, supporting a wide range of third-party solutions such as Profitroom, Onity, IDeaS, and more. Its extensive partner network enables seamless connectivity with revenue management, channel managers, and other systems.
HoresPlus connects with only 7 verified partners, including some notable names like Bookassist and Bookolo, but overall has far fewer integrations. This limited integration ecosystem could restrict your hotel’s ability to connect with essential tools.
Edge: Clock PMS.
Clock PMS’s recent reviews show an overall rating of 4.8/5, with 251 reviews in the last six months, indicating high and current user satisfaction. Guests from independent, boutique, and city-center hotels rate it highly, with scores frequently above 4.8.
HoresPlus lacks recent reviews and ratings, making it impossible to determine current user sentiment. Its absence from recent user feedback suggests it may not be as well-regarded or widely adopted.
Edge: Clock PMS.
Clock PMS’s base price is $600/month, with no freemium, implementation, or additional fees listed. Its straightforward pricing model simplifies budgeting for your hotel.
HoresPlus does not publicly list pricing details, making it difficult to compare costs directly. This lack of transparency raises concerns about potential hidden fees or variable costs.
Not ideal if your hotel is very small with minimal operational needs or prefers a simple, inexpensive solution.
Not ideal if your hotel wants advanced automation, extensive integrations, or proven recent user satisfaction.
Clock PMS is a comprehensive, well-rated system with a strong recent review base, making it the clear leader for most hotels. Its extensive features, ease of use, and broad integration network support operational efficiency and guest satisfaction.
HoresPlus appears to be a less established system without recent validation. Its limited features and lack of recent reviews suggest it’s less suitable for hotels seeking reliable, modern management tools.
Choose Clock PMS if you want a proven, feature-rich platform backed by active user feedback. Opt for HoresPlus only if your hotel’s needs are minimal, and you’re prepared to accept limited validation and integration options.
我们分析了 6 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."
该目标暂无已发布的案例研究。
"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."
该目标暂无已发布的案例研究。
"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
Clock PMS+ 提供丰富的功能,有助于管理酒店运营和活动。然而,一些用户发现功能繁多,难以管理,建议改进其组织方式。
该软件通过节省时间并简化部门之间的沟通和协调,显著提高了运营效率,为员工和客人带来更顺畅的体验。
用户对响应式支持服务和定期更新表示赞赏,这些更新引入了新功能和改进,确保了系统的可靠性和与用户需求的相关性。
酒店从业者提出异议的方面
用户偶尔会遇到以代码形式显示的错误消息,这让他们难以快速解决问题。直接从错误消息导航到问题可以提升用户体验。
报告功能虽然全面,但速度较慢,限制了其目前的有效性。用户建议进行优化,以解锁更多强大的功能。
独特功能
评分差异最大的方面
这取决于您的需求。Clock PMS 和 HoresPlus 共享许多核心 Property Management Systems 功能,但各有独特的能力。Clock PMS 提供 111 个经验证的集成合作伙伴,而 HoresPlus 提供 7 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Clock PMS 在易用性方面领先,评分为 4.8/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Clock PMS:否。HoresPlus:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Clock 的 HT Score 为 84,Hores 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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