The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 353 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Clock 表现出色 在 ease of use and ROI 方面 — 尤其适合 independent 类型的物业 (4.8/5) ,拥有独特功能如 Guest profiles and Guest CRM.
Jonas Hospitality 表现出色 在 客户服务 方面 ,拥有独特功能如 Guest Communication (SMS Messaging).
基于 HTR 上 353 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $600/mo | From $1,100/mo |
| 经验证的评价 | 328 | 25 |
在分析了 353 条经验证的评价后,Clock 用户最看重其 功能丰富, 运营效率, 响应式支持和定期更新,而 Jonas Hospitality 用户则强调 客户服务, 易于使用, 持续改进。点击任意主题查看评价者的反馈。
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #11 117 条评价 | #70 1 条评价 |
| 中型(25-74 间客房) ▾ | #7 157 条评价 | #28 21 条评价 |
| 大型(75-199 间客房) ▾ | #17 9 条评价 | #37 2 条评价 |
| 超大型(200+ 间客房) ▾ | #11 5 条评价 | — |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #8 165 条评价 | #49 6 条评价 |
| 豪华酒店 ▾ | #11 80 条评价 | — |
| 品牌/连锁酒店 ▾ | #8 62 条评价 | #23 18 条评价 |
| 长住酒店 ▾ | #9 27 条评价 | #21 9 条评价 |
按区域
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| 北美 ▾ | #17 30 条评价 | #20 24 条评价 |
| 欧洲 ▾ | #3 228 条评价 | — |
| 亚太 ▾ | #11 13 条评价 | — |
| 中东 | #17 2 条评价 | — |
Choosing between Clock PMS by Clock and Jonas Chorum by Jonas Hospitality hinges on your hotel’s operational needs and growth ambitions. Both products aim to streamline hotel management but diverge significantly in scope, recent user feedback, and market reach. Clock PMS, with its broader adoption and higher ratings, stands out as the more reliable and feature-rich option for hoteliers looking for a comprehensive system.
While Jonas Chorum offers a solid suite of functionalities, its limited market presence and fewer recent reviews suggest a less mature platform. Your decision should weigh the scale of your property operations and your priority for ongoing support and development.
Both Clock PMS and Jonas Chorum aim to centralize hotel management tasks like reservations, billing, and guest communication. Clock provides a full-spectrum PMS with additional features like event management, restaurant POS, and online check-in, supported by over 250 reviews and a high recent review count, reflecting active user engagement. Jonas, with just 24 reviews and no recent feedback, covers core functions but shows signs of limited ongoing development and fewer integrations.
Clock’s higher overall rating (4.8/5) and superior score on the HotelTechReport index (84.04 vs 16.75) illustrate its dominance in the market. Does your hotel need a mature, widely adopted platform that evolves rapidly? Clock is the clear choice.
If your hotel operates in a competitive environment requiring extensive automation, robust integrations, and multi-language support, Clock should be your pick. Its broad feature set, including guest CRM, multi-currency, and native email marketing, suits properties aiming for operational excellence. Conversely, if your hotel is smaller, heavily reliant on mobile operations, or needs a straightforward PMS without the bells and whistles, Jonas Chorum’s simpler interface might suffice, though its limited recent activity raises questions.
For hotels seeking a system with active development, ongoing updates, and a proven track record, Clock’s superior review volume and recent feedback make it the more trustworthy option. The choice depends on whether your focus is on scalability and feature depth or simplicity and quick deployment.
Clock PMS boasts a user rating of 4.78/5 for ease of use, with many reviews emphasizing its intuitive interface and straightforward onboarding. Users praise how quickly new staff can learn Clock and how its layout simplifies daily tasks, even during busy periods. Support and onboarding are described as excellent, with a 4.71/5 rating.
Jonas Chorum scores 4.35/5 in ease of use, with users citing its friendly interface but noting occasional frustrations with mobile functionality and system freezes. While both systems are accessible, Clock’s higher ratings and recent positive reviews favor it for quick staff adoption.
Edge: Clock PMS.
Clock PMS offers 47 shared features plus 11 exclusive to its platform, including guest CRM, multi-lingual support, gift vouchers, integrated payments, and centralized messaging. Its broader feature set caters to complex hotel operations and multi-property management. Jonas Chorum, with only 2 unique features—spa & wellness module and SMS communication—focused more on core hotel functions and retail integration.
Clock’s extensive features enable more automation and customization, allowing your team to tailor workflows and guest engagement strategies. Jonas, while adequate for basic operations, lacks the depth to support sophisticated hotel environments.
Edge: Clock PMS.
Clock PMS is rated 4.75/5 for customer support, with reviews highlighting quick response times, proactive assistance, and regular updates. Users describe the support team as knowledgeable and helpful, often citing their responsiveness in resolving issues swiftly.
Jonas Chorum scores 4.6/5, with praise for its responsive service but some mentions of system freezes and the need for more proactive troubleshooting. While support quality is high for both, the consistency and recent engagement with Clock users reinforce its stronger support reputation.
Edge: Clock PMS.
Clock offers integrations with 111 verified partners, including major OTAs, payment processors, and revenue management tools. Shared integrations with Jonas include providers like SiteMinder, Revinate, and Onity, but Clock’s broader ecosystem supports more automation and third-party extensions.
Jonas Chorum has 28 verified integrations, with some notable gaps in hospitality-specific partners. Its limited integrations restrict scalability and flexibility, especially for properties with complex tech stacks.
Edge: Clock PMS.
Clock’s 4.8/5 rating and 251 reviews—most recent—indicate strong user satisfaction across segments such as boutique and city-center hotels. Independent hotels and hostels particularly praise its usability and comprehensive feature set.
Jonas Chorum’s 4.59/5 from 24 reviews reflects decent satisfaction but less recent engagement. Its reviews focus on ease of use and mobile access but highlight performance issues like freezing. For current user sentiment, Clock outperforms significantly.
Edge: Clock PMS.
Clock PMS charges a flat monthly fee of $600, with no implementation or hidden fees, offering a transparent pricing model. There’s no mention of a free tier or trial, but its high value is justified by extensive features.
Jonas Chorum’s pricing details aren’t publicly disclosed, which can complicate budgeting. Its lack of transparency, coupled with fewer features, suggests it might be a lower-cost but less capable option.
Not ideal if:
Not ideal if:
Clock PMS offers a mature, feature-rich platform backed by a large user base and recent reviews. Its broad integration ecosystem, responsive support, and ongoing updates make it suitable for hotels seeking operational excellence and scalability.
Jonas Chorum provides core PMS functionality with some retail features, ideal for smaller properties or those looking for a simplified system. However, its limited recent activity and performance issues suggest it’s less suited for dynamic, evolving hotel operations.
If your property needs a proven, comprehensive system with active user feedback, Clock PMS is the definitive choice. For straightforward, smaller operations, Jonas Chorum may suffice but with some caveats regarding stability and growth potential.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $600/mo | From $1,100/mo |
根据 HTR 的产品数据库,Clock PMS 和 Jonas Chorum 共享 47 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| 多币种 | ||
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| 多种语言 | ||
| 多种语言 | ||
| 客人资料 | ||
| 水疗和健康模块 | ||
| 礼品券和预付体验 | ||
| 访客通信(短信) |
显示主要差异。这两款产品之间还有 1 项功能存在差异。
我们分析了 6 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."
该目标暂无已发布的案例研究。
"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."
该目标暂无已发布的案例研究。
"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
Clock PMS+ 提供丰富的功能,有助于管理酒店运营和活动。然而,一些用户发现功能繁多,难以管理,建议改进其组织方式。
该软件通过节省时间并简化部门之间的沟通和协调,显著提高了运营效率,为员工和客人带来更顺畅的体验。
用户对响应式支持服务和定期更新表示赞赏,这些更新引入了新功能和改进,确保了系统的可靠性和与用户需求的相关性。
酒店从业者提出异议的方面
用户偶尔会遇到以代码形式显示的错误消息,这让他们难以快速解决问题。直接从错误消息导航到问题可以提升用户体验。
报告功能虽然全面,但速度较慢,限制了其目前的有效性。用户建议进行优化,以解锁更多强大的功能。
排名更高的方面
独特功能
酒店从业者喜爱的方面
Jonas Chorum 的客户服务因其响应迅速、知识渊博和解决问题的热情而受到高度赞誉。特别提到了模范员工,强调了许多用户所体验到的个性化支持。
PMS 的设计简单直观,员工(包括新员工)均可轻松使用,从而减少培训时间并提高运营效率。用户对该系统处理团体预订和费率的能力表示赞赏。
酒店经营者注意到 Jonas Chorum 积极寻求用户反馈,并经常实施改进建议。这种响应能力促进了公司与客户之间的合作关系,支持了服务的发展。
酒店从业者提出异议的方面
许多用户都对 Jonas Chorum 易于导航的用户界面和跨平台可访问性表示赞赏。它高效地支持群组屏蔽和报告生成等功能,无论是新手还是经验丰富的员工都可以轻松使用... 许多用户都对 Jonas Chorum 易于导航的用户界面和跨平台可访问性表示赞赏。它高效地支持群组屏蔽和报告生成等功能,无论是新手还是经验丰富的员工都可以轻松使用。
Jonas Chorum 强制执行的支付处理器集成是一个重大的缺点。用户必须使用特定的处理器,这会产生额外费用,并且会面临运营中断。这种强制集成会影响多个物业,增... Jonas Chorum 强制执行的支付处理器集成是一个重大的缺点。用户必须使用特定的处理器,这会产生额外费用,并且会面临运营中断。这种强制集成会影响多个物业,增加财务和运营压力。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Clock PMS 和 Jonas Chorum 共享许多核心 Property Management Systems 功能,但各有独特的能力。Clock PMS 提供 111 个经验证的集成合作伙伴,而 Jonas Chorum 提供 28 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Clock PMS 在易用性方面领先,评分为 4.8/5 对比 4.4/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Clock PMS:否。Jonas Chorum:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Clock 的 HT Score 为 84,Jonas Hospitality 的为 18。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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